Client Representative

Jewish Family & Children's Service of Arizona; Phoenix (AZ); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Vision & Dental

PPO/HSA/FSA options

STD/LTD/AD&D Insurance

Pet insurance

Professional development

Bilingual differential

Paid time off

Wellness coaching

Employee assistance program

Loan forgiveness eligibility

Résumé du poste

Jewish Family and Children's Service of Arizona in Phoenix seeks a Client Representative for the front desk of our clinic. You will handle intake, scheduling, and records in a busy health-care environment.

Ideal candidates are 21+, with a high school diploma, strong public contact skills, and a 45 wpm typing ability. Spanish-English bilinguals are preferred to assist our diverse client base.

Qualifications

• Public-facing customer service experience at a clinic or office.
• Typing speed at least 45 words per minute with accuracy.
• Bilingual Spanish-English preferred to serve diverse clients.

Responsabilités

• Provide front-desk clerical and intake support for the clinic.
• Schedule client appointments and verify insurance when needed.
• Input client data into billing system and update records.
• Answer calls and coordinate interpreter services as required.
• Scan, import, and organize client documents per procedures.
• Coordinate with staff on referrals and primary care coordination.
• Assist clinical staff with paperwork and office procedures.

Connaissances

Public contact experience

Typing 45 wpm

Bilingual Spanish-English (preferred)

Formation

High school diploma or GED

Description du poste

Client Representative - Front Desk

The Client Representative will act as the front-desk agent for the clinic, providing clerical and intake support necessary for the effective provision of services to clients.

Responsibilities

• Inquires about the client's health and wellness needs and assist in coordinating those primary care or other supportive services with appropriate JFCS staff or external parties to ensure the client's whole health is addressed.
• Communicate with JFCS staff as necessary to ensure coordination and follow-through for clients in need of primary care services.
• Schedules client appointments, verifies insurance eligibility when circumstances require, and obtains required authorizations.
• Obtains initial client inquiry information and processes according to office procedures and contract requirements.
• Establishes good working relationships with all referral sources and case managers, while assisting clinical staff when appropriate in obtaining interpreter services.
• Scans and imports all related case material in a timely manner and according to agency procedures.
• Inputs client information and clinical record from referrals into computer billing system for all client accounts.
• Updates computer client file with changes in address, phone number, fee, or any other pertinent information.
• Assists clinical staff in processing appropriate paperwork.
• Monitors services provided to clients through the computer and inputs appointment data for appointment scheduling.
• Answers and coordinates all incoming calls to ensure that calls and clients are taken care of in an effective manner.
• Creates and maintains client electronic charts.
• Schedules initial assessments as appropriate.

Qualifications

• 21 Years of Age
• Verifiable High school diploma or equivalent accredited GED
• Previous work experience in a position requiring significant public contact, preferably in a medical office, computer use, office organization skills, and ability to type 45 wpm.
• Bilingual Spanish-English preferred
• Exceptional attendance is mandatory in this position, as continuous front desk and phone coverage is critical to daily operations.

About JFCS

Jewish Family and Children's Service's (JFCS) values each and every talented applicant, regardless of religious beliefs, race, age, origin, gender, sexual orientation, or cultural background. JFCS places a high value on inclusion and diversity, whether that applies to our employees or the nearly 40,000 clients receiving our services throughout the Valley.

Benefits of Working with JFCS

• Comprehensive Employee Benefits package, including medical, vision, & dental. Plan choices include PPO, HAS, FSA. Optional STD, LTD, AD&D Life Insurance, as well as Pet Insurance.
• Numerous professional development and career growth opportunities.
• Bilingual Salary Differential (English-Spanish)
• Generous paid time off / sick time allocations
• Wellness Coaching
• Employee Assistance Program
• Eligibility for Loan Forgiveness Programs in many positions.