Client Representative

JEWISH FAMILY AND CHILDRENS SERVICE INC; Phoenix (AZ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, vision, & dental

Pet Insurance

Paid time off

Job summary

Jewish Family and Children’s Service is hiring a Client Representative - Front Desk in Phoenix, AZ. You will be the first point of contact, handling intake, scheduling, insurance verification, and clerical support to ensure smooth clinic operations.

The role requires a high school diploma or GED, 21+ years old, reliable attendance, and fast typing. Bilingual English-Spanish is a valued bonus; JFCS offers a comprehensive benefits package and opportunities for growth.

Qualifications

• 21 Years of Age and eligibility to work.
• Verifiable High school diploma or GED equivalent.
• Experience handling front desk duties and strong typing skills.

Responsibilities

• Greet clients and coordinate intake for primary care or support services.
• Communicate with staff to ensure coordinated care and follow-up.
• Schedule appointments and verify insurance eligibility as needed.
• Input client information into billing and clinical record systems.
• Maintain client charts and handle phone calls and inquiries.
• Assist with paperwork and ensure timely data entry for appointments.

Skills

Public contact

Typing 45 wpm

Office organization

Education

21 Years of Age

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Representative

Phoenix, AZ, US

3 days ago Requisition ID: 1164

Salary Range: $17.00 To $17.50 Hourly

Client Representative - Front Desk:

The Client Representative will act as the front-desk agent for the clinic, providing clerical and intake support necessary for the effective provision of services to clients.

Responsibilities:

• Inquires about the client’s health and wellness needs and assist in coordinating those primary care or other supportive services with appropriate JFCS staff or external parties to ensure the client’s whole health is addressed.
• Communicate with JFCS staff as necessary to ensure coordination and follow-through for clients in need of primary care services.
• Schedules client appointments, verifies insurance eligibility when circumstances require, and obtains required authorizations.
• Obtains initial client inquiry information and processes according to office procedures and contract requirements.
• Establishes good working relationships with all referral sources and case managers, while assisting clinical staff when appropriate in obtaining interpreter services.
• Scans and imports all related case material in a timely manner and according to agency procedures.
• Inputs client information and clinical record from referrals into computer billing system for all client accounts.
• Updates computer client file with changes in address, phone number, fee, or any other pertinent information.
• Assists clinical staff in processing appropriate paperwork.
• Monitors services provided to clients through the computer and inputs appointment data for appointment scheduling.
• Answers and coordinates all incoming calls to ensure that calls and clients are taken care of in an effective manner.
• Creates and maintains client electronic charts.
• Schedules initial assessments as appropriate.

Qualifications:

• 21 Years of Age
• Verifiable High school diploma or equivalent accredited GED
• Previous work experience in a position requiring significant public contact, preferably in a medical office, computer use, office organization skills, and ability to type 45 wpm.
• Exceptional attendance is mandatory in this position, as continuous front desk and phone coverage is critical to daily operations.

About JFCS:

Jewish Family and Children’s Service’s (JFCS) values each and every talented applicant, regardless of religious beliefs, race, age, origin, gender, sexual orientation, or cultural background. JFCS places a high value on inclusion and diversity, whether that applies to our employees or the nearly 40,000 clients receiving our services throughout the Valley.

Benefits of Working with JFCS:

• Comprehensive Employee Benefits package, including medical, vision, & dental. Plan choices include PPO, HAS, FSA. Optional STD, LTD, AD&D Life Insurance, as well as Pet Insurance.
• Numerous professional development and career growth opportunities.
• Bilingual Salary Differential (English-Spanish)
• Generous paid time off / sick time allocations
• Wellness Coaching
• Employee Assistance Program
• Eligibility for Loan Forgiveness Programs in many positions.