Client Relationship Specialist

Express Employment Professionals - Cincinnati East; Brownsville (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Express Employment Professionals is seeking a Client Retention Specialist to strengthen relationships and grow market share. You will contact decision makers through visits, calls, and in-person meetings, assessing service needs and presenting Express capabilities to ensure client satisfaction.

The role emphasizes consultative communication, persistent follow-up, and disciplined planning to maintain ongoing client partnerships with a focus on service excellence.

Qualifications

• At least 1 year of experience in customer relations, sales or a related field.
• Excellent written and verbal communication skills.
• Must have a valid Driver's License and own transportation.

Responsibilities

• Maintain and develop relationships to increase market share.
• Contact key decision makers through customer visits, phone calls, and in-person meetings.
• Analyze service needs and present the full range of Express services.
• Ensure overall client satisfaction and renewals through consultative engagement.
• Apply persistent follow-up within a structured daily/weekly plan.

Skills

Customer relations

Sales

Communication skills

Driver's license

Job description

Client Retention Specialist

Express Employment Professionals is currently recruiting a Client Retention Specialist.

The Client Retention Specialist is a critical player in an Express Employment Professionals office. This role is responsible for increasing market share by maintaining and developing business relationships. Responsible for contacting key decision makers through customer visits, by phone, and in-person. The role involves analyzing service needs, presenting the full range of service capabilities and ensuring overall client satisfaction. Successful people in this role are comfortable contacting and engaging with businesspeople at all levels. This requires the ability to use consultative service techniques (communication skills, questioning, and listening techniques) and the discipline of being persistent while following a daily and weekly plan.

Qualifications:
At least 1 year experience in customer relations, sales or related field.

Strong communication skills- Written or Verbal

Must have current Driver's License

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