Client Relationship, Sales Specialist

Body Moksha Physical Therapy

Chatham (NJ)

On-site

USD 60,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Paid time off

IRA matching

Ongoing mentorship

Job summary

Body Moksha Physical Therapy in Chatham, NJ is hiring a Client Relationship & Sales Specialist to support our mission of helping individuals recover from pain. This full-time role involves lead follow-ups, appointment setting, and building trust with potential patients.

The ideal candidate will possess inside sales experience, strong communication skills, and an ability to connect with prospective clients empathetically. Compensation includes a base salary with performance bonuses, and a supportive work environment focused on individual growth.

Qualifications

Minimum 1 year of inside sales or healthcare-related experience.
Comfortable communicating sensitive health concerns.
Ability to manage multiple leads and follow-ups.

Responsibilities

Perform follow-up via call, text, and email with warm leads.
Book qualified evaluations with clinical teams.
Document all conversations and leads accurately.

Skills

Inside sales experience

Phone-based appointment setting

Building trust quickly

CRM and EMR proficiency

Communication with empathy

Tools

Google Suite

VoIP Phone System

Job description

Client Relationship & Sales Specialist

Body Moksha Physical Therapy

Chatham, NJ | Hybrid Schedule | Full‑Time

$60K+ First‑Year Earning Potential, Base + Performance Bonuses

Help people take the first step toward getting out of pain and back to the life they love.

At Body Moksha Physical Therapy, we help active adults move better, stay active, and keep doing what they love without rushed visits, unnecessary surgery, or insurance‑driven care.

Many people who reach out to us are dealing with chronic pain, pelvic floor dysfunction, long‑standing injuries, or frustration from past healthcare experiences. They are not looking for a hard sales pitch. They are looking for someone who will listen, understand what they need, explain their options clearly, and guide them toward the right next step.

We are hiring a Client Relationship & Sales Specialist to be that first point of connection. This is a relationship‑based sales role for someone who is confident on the phone, consistent with follow‑up, organized in their systems, and comfortable talking about the value of premium care.

About Body Moksha Physical Therapy

Founded in 2016, Body Moksha Physical Therapy is a high‑touch physical therapy practice serving active adults in their 40s, 50s, and 60s who want to move better, stay independent, and avoid rushed, high‑volume care.

We are a mostly cash‑based practice, in‑network only with Medicare, and our care model is built around one‑on‑one treatment, strong patient relationships, and long‑term outcomes.

Our patients come to us through referrals, workshops, online inquiries, social media, and community relationships. In this role, you will often be the first person they speak with.

What You Will Do

Lead Follow‑Up and Appointment Setting

Call, text, and email warm leads from Google, Facebook, website inquiries, referrals, workshops, and social media
Respond to new inquiries quickly and professionally
Conduct discovery conversations with prospective patients
Book qualified evaluations with the clinical team
Follow up consistently with leads who are not ready to schedule right away
Send information and next steps clearly and professionally
Keep every lead, conversation, and next step documented
Make sure no prospective patient falls through the cracks

Relationship‑Based Sales

Ask strong questions to understand each person’s pain, goals, concerns, and motivation
Build trust through clear, warm, and confident communication
Help prospective patients understand the value of specialized, cash‑based physical therapy
Talk through common concerns around cost, time, insurance, and uncertainty
Guide people toward a confident decision without using pressure or fear‑based tactics
Help people see what is possible when they choose the right care

Systems and Organization

Maintain accurate lead records in the CRM, Google Sheets, EMR and other tracking tools
Schedule appointments in the EMR system
Track follow‑ups, next steps, lead status, and appointment outcomes
Keep the pipeline organized and current
Communicate clearly with the team about patient questions, concerns, and expectations
Help improve patient communication systems as the practice grows

Community and Patient Experience

Support local workshops or community events
Represent Body Moksha professionally in live or in‑person environments
Help create a warm, trustworthy first impression of the practice
Strengthen relationships with prospective patients and referral sources

What We Are Looking For

We are looking for someone who is both people‑focused and performance‑driven.

You may be a great fit if you:

Have at least 1 year of inside sales, phone‑based appointment setting, admissions, patient coordination, client success, healthcare sales, or B2C sales experience
Have a healthcare workforce background
Are comfortable calling, texting, emailing, and following up with prospective clients or patients
Can build trust quickly over the phone
Are confident speaking with people about sensitive health concerns
Can talk about price, value, and premium care without sounding apologetic or pushy
Are organized enough to manage multiple leads, systems, notes, and follow‑up tasks
Are comfortable using tools like Google Suite, Google Sheets, CRMs, EMRs, VoIP Phone System, and other lead tracking systems
Like having clear goals and knowing what success looks like
Are coachable, adaptable, and excited to grow with a company that is building for the future

This role is not about aggressive selling. It is about helping people make a confident decision about care that could meaningfully improve their quality of life.

What Success Looks Like