Operations Assistant And Front Desk Lead

Body Motion Physical Therapy; Edmonds (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

$22–$26 per hour

Paid vacation

Medical premium stipend

Ongoing professional development and领导

Job summary

Body Motion Physical Therapy in Edmonds, WA is seeking a Front Desk & Operations Support Lead to ensure exceptional client experiences and smooth daily operations. The role focuses on welcoming clients, guiding them through services, and coordinating schedules with pelvic health experts.

Ideal candidates are organized, personable, and proactive, with a passion for improving systems. This is a full-time role with four 10-hour shifts, Monday through Thursday, in Edmonds, Washington.

Qualifications

• Warm, personable, and confident communicating with people from all walks of life.
• Highly organized with exceptional attention to detail.
• Comfortable juggling multiple priorities without losing track of the small details.
• Proactive problem solver who enjoys improving systems and processes.
• Able to work independently while collaborating with a close-knit team.

Responsibilities

• Welcoming clients and creating an outstanding first impression in person, by phone, text, and email.
• Helping prospective clients understand our services and scheduling complimentary consultations with our pelvic health experts.
• Managing provider schedules and maximizing appointment availability.
• Following up with prospective and existing clients to ensure they feel supported throughout their care journey.
• Maintaining accurate client records within our electronic medical record and CRM systems.
• Supporting daily front desk operations, administrative tasks, and clinic organization.
• Helping improve office systems and workflows as our clinic continues to grow.
• Coordinating communication between providers, leadership, and clients.
• Assisting with projects that support clinic operations, marketing initiatives, and client experience.

Job description

Front Desk & Operations Support Lead

Body Motion Physical Therapy
Edmonds, WA
Full-Time | Tuesday through Friday | Four 10-Hour Shifts

Help Women Get the Care They've Been Looking For

At Body Motion Physical Therapy, we believe every woman deserves to feel heard, supported, and confident in her body.

As ourFront Desk & Operations Support Lead, you'll be the first person many women connect with as they begin their journey with us. Whether they're pregnant, recovering postpartum, navigating menopause, dealing with pelvic pain, or simply looking for answers, your ability to create an exceptional first impression can change the trajectory of their care.

This role is much more than answering phones. You'll help keep our clinic running smoothly, support our providers, create outstanding client experiences, and help ensure every woman feels cared for from her very first interaction.

If you love organization, solving problems, connecting with people, and making a meaningful impact every day, we'd love to meet you.

Why You'll Love Working at Body Motion We truly love our clients.

Our days are filled with helping women through pregnancy, postpartum recovery, menopause, and everything in between. We celebrate milestones together, receive baby pictures, and watch women regain confidence and return to what they love.

Positive culture.

We work hard, support one another, celebrate wins, and leave drama at the door.

You'll find coffee runs, homemade treats, plenty of laughs, and teammates who genuinely enjoy working together.

Everyone contributes.

We hire people who take ownership of their work. We trust one another, communicate openly, and step in to help whenever needed.

Your ideas matter.

As a growing private practice, every team member has the opportunity to improve systems, create efficiencies, and help shape the future of our business.

We invest in growth.

Whether you're developing professionally, learning new skills, or taking on more responsibility, we believe in promoting from within and helping our team reach their potential.

You'll have support.

We have established systems, training, and processes that set you up for success. You'll never be expected to figure everything out on your own.

What You’ll Do

As our Front Desk & Operations Support Lead, you'll be responsible for creating an exceptional experience for every client while keeping daily operations running efficiently.

Your responsibilities include:

• Welcoming clients and creating an outstanding first impression in person, by phone, text, and email.
• Helping prospective clients understand our services and scheduling complimentary consultations with our pelvic health experts.
• Managing provider schedules and maximizing appointment availability.
• Following up with prospective and existing clients to ensure they feel supported throughout their care journey.
• Maintaining accurate client records within our electronic medical record and CRM systems.
• Supporting daily front desk operations, administrative tasks, and clinic organization.
• Helping improve office systems and workflows as our clinic continues to grow.
• Coordinating communication between providers, leadership, and clients.
• Assisting with projects that support clinic operations, marketing initiatives, and client experience.

No two days look exactly the same, and that's part of what makes this position exciting.

What We're Looking For

We're looking for someone who enjoys building relationships, staying organized, and finding solutions.

You'll be a great fit if you are:

• Warm, personable, and confident communicating with people from all walks of life.
• Highly organized with exceptional attention to detail.
• Comfortable juggling multiple priorities without losing track of the small details.
• A proactive problem solver who enjoys improving systems and processes.
• Able to work independently while collaborating with a close-knit team.
• Comfortable learning and navigating technology including Google Workspace, CRM software, scheduling systems, and electronic medical records.
• Professional, dependable, and committed to providing exceptional customer service.

Previous experience in healthcare, customer service, administrative support, operations, hospitality, or front desk leadership is highly valued.

Schedule

• Full-time
• Monday through Thursday
• Four 10-hour shifts
• Edmonds, Washington

Compensation & Benefits

• $22 $26 per hour
• Paid vacation
• Medical premium stipend
• Ongoing professional development and leadership training
• Opportunities for advancement as our company continues to grow