Patient Care Coordinator

Body Moksha Physical Therapy; Chatham (NJ); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Paid time off

Simple IRA

Medical, dental, and vision benefits

Supportive small-team environment

Training on clinic systems

Job summary

Body Moksha Physical Therapy is seeking a full-time Patient Care Coordinator to run daily front desk operations, manage scheduling, and support patient communication. The role requires organized, tech-savvy individuals who can juggle calls, check-ins, payments, and administrative tasks in a fast-paced clinic.

You will log patient data, verify paperwork, handle payments, and help keep the clinic running smoothly with attention to detail and proactive follow-up.

Qualifications

• At least 1 year of admin, front desk, or healthcare office experience.
• Comfortable managing a busy phone line and multitasking.
• Attention to detail with data entry and follow-up.
• Tech-savvy and quick to learn new systems like EMRs or scheduling tools.
• Friendly, professional, reliable and able to work independently.

Responsibilities

• Answer and manage incoming calls on our main line.
• Make outbound calls and texts to confirm upcoming evaluations and appointments, following our confirmation timeline and cutoffs.
• Greet, check in, and assist patients at the front desk.
• Schedule, reschedule, and confirm appointments.
• Follow up on incomplete intake forms.
• Rebook cancelled appointments and work the waitlist to fill open spots.
• Keep PT schedules as full as possible and minimize gaps in the day.
• Log information into Stride, including new patient profiles and package entries.
• Process patient payments and set up payment plans as needed.

Skills

Phone management

Scheduling

Billing accuracy

Data entry

Customer service

Tech-savvy

Independent work

Education

1 year admin/healthcare office experience

Tools

Stride

Spreadsheet software

Scheduling software

Job description

Keep the Clinic Running Smoothly

Body Moksha Physical Therapy is hiring a full‑time Patient Care Coordinator to run daily front desk operations, keep our schedules full, and support patient communication and clinic organization.

This is a great fit for someone organized, tech‑savvy, and detail‑oriented who can juggle a lot of moving pieces without dropping any of them. Some days move fast with patients checking in and out, phones ringing, and payments happening all at once, and other days are slower. You'll need to know how to prioritize when it's busy and what to catch up on when things settle down.

You’ll manage our phone line, handle scheduling and confirmations, keep the waitlist moving, follow up with patients, and help make sure every day runs clean from a scheduling and financial standpoint.

What You’ll Be Responsible For

Front Desk and Phone Management

• Answer and manage incoming calls on our main line
• Make outbound calls and texts to confirm upcoming evaluations and appointments, following our confirmation timeline and cutoffs
• Greet, check in, and assist patients at the front desk
• Schedule, reschedule, and confirm appointments
• Follow up on incomplete intake forms
• Rebook cancelled appointments and work the waitlist to fill open spots
• Keep PT schedules as full as possible and minimize gaps in the day

Scheduling and Financial Accuracy

• Run our daily financial reports before end of shift to confirm visits are recorded correctly, package sessions are applied, and payments have gone through
• Catch and resolve any billing discrepancies same day, or flag them right away if they can’t be resolved on the spot
• Keep the schedule and lead tracking system current at all times so nothing falls through the cracks

Clinic Operations and Admin Support

• Log information accurately into Stride, including new patient profiles and package entries
• Collect and verify patient paperwork, insurance cards, and required information before evaluations
• Process patient payments and set up payment plans as needed
• Track patient sessions and packages
• Communicate with the team throughout the day using internal messaging tools
• Print weekly schedules
• Prepare materials for workshops
• Handle incoming mail
• Restock supplies and help manage inventory, including linens
• Support the Owner and Operations Manager with general administrative tasks
• Help keep the clinic organized, prepared, and running smoothly

Who You Are

You like staying organized and knowing things are handled correctly. You're comfortable talking with people, but you're also the type who double‑checks details, follows up without being reminded, and notices when something's about to fall through the cracks.

You're a strong fit if you are:

• Comfortable managing a busy phone line
• Someone who can juggle check‑ins, calls, scheduling, and payments at the same time without getting rattled
• Good at prioritizing on busy days and staying productive on slower ones
• Friendly, professional, and reliable
• Detail‑focused with data entry and follow‑up
• Tech‑savvy and comfortable learning new systems
• Familiar with spreadsheets, EMRs, or scheduling software
• Comfortable working independently
• Able to take direction and follow established processes
• Excited to support a small, collaborative team
• Experienced in an admin, front desk, or healthcare office setting

At least 1 year of admin, front desk, or healthcare office experience is required.

Schedule

• Monday: 11:00 AM–7:00 PM
• Tuesday: 7:30 AM–3:30 PM
• Wednesday: 11:00 AM–7:00 PM
• Thursday: 7:30 AM–3:30 PM
• Friday: 7:30 AM–3:30 PM

What You’ll Receive

• $22–$24/hour
• Full‑time, in‑person role
• Paid time off
• Simple IRA
• Medical, dental, and vision benefits
• Supportive small‑team environment
• Training on clinic systems and processes
• A role where your organization and follow‑through directly support patients and the team

About Body Moksha Physical Therapy

Body Moksha Physical Therapy helps active adults in their 40s, 50s, and 60s move better, stay active, and keep doing what they love without relying on pain pills or feeling rushed through care.

Since 2016, Body Moksha has provided one‑on‑one, insurance‑free physical therapy in a warm, relationship‑first environment. Most patients find the clinic through referrals, which speaks to the trust, care, and results the team is known for.

You can learn more at www.bodymoksha.com or on Instagram at @bodymokshapt.

Apply Today

If you're organized, tech‑savvy, comfortable managing a phone line, and good at keeping a schedule tight and full even when things get busy, we'd love to hear from you.