Client Relationship Representative

PuroClean of Rowland Heights; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Company parties

Health insurance

Opportunity for advancement

Training & development

Job summary

A leading company in property restoration is seeking a high-energy individual to join their customer service team in Los Angeles. The role involves fostering relationships, coordinating updates, and ensuring client satisfaction. Ideal candidates are friendly, organized, and have strong communication skills, with opportunities for advancement.

Qualifications

• Extroverted and engaging with natural connection skills.
• Strong verbal and written communication skills.
• Experience in customer service, hospitality, or community engagement is a plus.

Responsibilities

• Serve as the first point of contact for clients.
• Coordinate updates and follow-ups on active jobs.
• Check in regularly with referral partners.

Skills

Communication

Customer Service

Multitasking

Job description

Benefits:

Bonus based on performance

Company car

Company parties

Competitive salary

Health insurance

Opportunity for advancement

Training & development

Job Description:

We’re looking for a high-energy, people-loving individual to join our team in a customer-facing role that blends service, communication, and light outreach. This is not a traditional sales role, but we do want someone who enjoys meeting people, building relationships, and being the voice of our company in the community.

As a key team member, you’ll work with property owners, insurance contacts, and local partners to provide top-tier service, answer questions, coordinate updates, and help maintain strong ongoing relationships. You’ll also support our team by checking in with referral partners and helping us stay visible and connected in the markets we serve.

Key Responsibilities:

Serve as the first point of contact for clients with warmth, clarity, and professionalism

Coordinate updates and follow-ups on active jobs to keep clients informed and satisfied

Check in regularly with referral partners (insurance agents, property managers, realtors) to maintain relationships and provide updates

Assist with outreach efforts — such as dropping off marketing materials, attending events, or scheduling service visits

Help manage incoming calls, schedule appointments, and log key communication details

Support the team with occasional field visits to ensure client experience remains consistent

Ideal Candidate:

Extroverted and engaging, with a natural ability to connect with others

Strong verbal and written communication skills

Friendly, organized, and detail-oriented

Comfortable multitasking and juggling customer interactions

Has a “customer-first” mindset and enjoys helping people

Experience in customer service, hospitality, or community engagement is a plus

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.