Senior Wealth Client Services Manager

Northern Trust; Chicago (IL); On-site; USD 74,000 - 126,000; Full time

Benefits offered by this job

401(k) and pension

Discretionary bonus program

Health and welfare benefits

Job summary

Northern Trust is seeking an Account Manager within the Global Family & Private Investment Offices team to serve ultra-high-net-worth clients. You will liaise with internal partners, resolve client inquiries, and drive service excellence while supporting growth opportunities.

The role requires strong knowledge of the global custody space, excellent communication, and the ability to coordinate across bank departments to meet client needs.

Qualifications

• Understanding of the global custody industry.
• Experience interacting with demanding clients or prospects.
• Strong organizational and prioritization abilities.
• Independent problem resolution and ability to work under pressure.

Responsibilities

• Build trusted client relationships through engagement and delivery.
• Respond to client instructions and queries promptly.
• Independently resolve issues using internal networks and product knowledge.
• Oversee daily client activity, transaction processing, and invoicing accuracy.
• Escalate client concerns promptly and coordinate requests with internal teams.
• Open/Close accounts and manage online client access.

Skills

Global custody knowledge

Client interaction

Organizational skills

Problem solving

Job description

Northern Trust is seeking an Account Manager within the Global Family & Private Investment Offices team to serve ultra-high-net-worth clients. You will liaise with internal partners, resolve client inquiries, and drive service excellence while supporting growth opportunities.

The role requires strong knowledge of the global custody space, excellent communication, and the ability to coordinate across bank departments to meet client needs.