Client Relationship Manager - (Remote - US)

Jobgether; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Client Relationship Manager to foster strong connections with key clients while ensuring their satisfaction and long-term retention. This remote role offers the chance to work with diverse stakeholders, addressing their needs and promoting the company's services. You'll drive contract renewals, identify opportunities for cross-selling, and position the company as a trusted partner. With a focus on collaboration and professional growth, this role promises a dynamic work environment where your contributions will directly impact client success and business growth.

Benefits

Comprehensive health benefits

Flexible work hours

Remote work options

Paid time off

Opportunities for career advancement

Qualifications

• 5+ years of experience in client/customer support, consulting, or product sales.
• Solid understanding of banking or fintech industry trends and regulations.

Responsibilities

• Build and maintain strong relationships with key clients.
• Manage client accounts and ensure customer satisfaction.

Skills

Client Relationship Management

Communication Skills

Vendor Management

Sales Growth

Problem Solving

Education

Bachelor's Degree

Tools

CRM Systems

Job description

Client Relationship Manager - (Remote - US)

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Description

Jobgether offers all remote jobs globally. We match you to roles where you're most likely to succeed and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are seeking a Client Relationship Manager, remotely from the United States.

This role involves building and maintaining strong relationships with key clients, ensuring customer satisfaction, and promoting long-term client retention. You will manage client accounts, understand their needs, and work to ensure the company's services effectively address their challenges. Additionally, you will identify opportunities for cross-selling and upselling, manage contract renewals, and position the company as their go-to solution provider.

Accountabilities

1. Establish and nurture relationships with key client stakeholders, from C-suite to operational levels.
2. Proactively address client concerns and resolve issues to ensure satisfaction and retention.
3. Drive contract renewals and identify potential at-risk clients, developing strategies to re-engage them.
4. Facilitate communication between clients and internal teams to ensure effective service delivery.
5. Manage and track client information in CRM systems, ensuring it is updated regularly and accurately.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years of experience in client/customer support, consulting, or product sales.
• Experience in vendor management, banking operations, and contracting.
• Solid understanding of banking or fintech industry trends, challenges, and regulations.
• Proven track record of building relationships with clients and driving business growth through cross-sell and upsell initiatives.
• Strong communication skills, with the ability to interact with C-level executives and manage client expectations effectively.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible work hours and remote work options.
• Comprehensive health benefits, including dental and vision coverage.
• Opportunities for career advancement and professional development.
• Collaborative work environment focused on team success.
• Paid time off and holiday leave.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development