Manager, Fleet Client Services

Cox; Newark (NJ); On-site; USD 88,800 - 133,200; Full time

Benefits offered by this job

Competitive salary and bonus/incentive plans

Flexible time-off policies

Comprehensive healthcare benefits

Generous 401(k) retirement plans

Job summary

Cox in Newark, New Jersey seeks a Manager of Fleet Client Services. You will lead a team to optimize client services and ensure excellent customer experiences in a high-volume market.

The ideal candidate has a strong background in account management, leadership experience, and is adept at building client relationships. Comprehensive benefits including competitive salary and flexible work-life balance are offered.

Qualifications

• 6+ years of experience in account management and client engagement.
• At least 1 year in a management or leadership role.
• Travel required: up to 40%.

Responsibilities

• Lead and provide direction to the scheduling team.
• Manage and grow a portfolio of Fleet Maintenance clients.
• Ensure operational efficiency and excellent customer service.
• Build and maintain client relationships.
• Monitor customer churn metrics.

Skills

Client engagement

Account management

Leadership

Negotiation skills

Communication

Education

Bachelor's degree in related discipline

Job description

This is a regional position. Preference will go to applicants living in or near New Jersey, Philadelphia, PA, or Long Island, NY.

The Manager of Fleet Client Services will lead and provide direction to the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service. The manager maintains positive relationships with all site/market customers and internal business leaders.

What You'll Do

The Manager of Fleet Client Services is responsible for managing and growing a portfolio of Fleet Maintenance clients in a high‑volume market, potentially encompassing multiple small to medium markets within an assigned geographic territory. The role focuses on client retention and expansion, driving a continuous revenue stream that results in high technician efficiency and client satisfaction. The manager acts as a first‑level escalation point for complex customer issues and oversees a robust performance‑management process.

Responsibilities include:

• Providing strategic leadership and overseeing the overall operation of the department.
• Meeting and exceeding revenue and customer churn goals for the assigned market(s).
• Building and maintaining client relationships and ensuring an exceptional customer experience.
• Evaluating growth opportunities based on client needs and market trends and making recommendations to leadership.
• Collaborating with national and regional sales teams to maximize client value.
• Setting annual sales targets and monitoring customer churn metrics.
• Partnering with Field Operations to communicate changes that affect client accounts.
• Leading the scheduling team that coordinates services to meet client needs.
• Strategically aligning Cox Automotive’s products and services with client business models.
• Serving as the key point of contact for internal and external clients, addressing escalations and inquiries.
• Monitoring client, market, and competitor activity to provide timely feedback.
• Identifying and working with ‘at‑risk’ clients to develop action plans.
• Responding promptly to system alerts and emergencies.
• Attending customer meetings as a Cox management representative.
• Maintaining transparent communication through meetings, emails, chats, and other channels.
• Collaborating with other departments and leadership to ensure high‑quality customer service.
• Demonstrating a commitment to safety and supporting safety leadership.
• Performing any other duties assigned.

Benefits

• A competitive salary and top‑notch bonus/incentive plans.
• A pro‑sales culture that honors salesperson contributions.
• Exceptional work‑life balance with flexible time‑off policies.
• Comprehensive healthcare benefits with multiple options.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, fertility coverage, and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness and planning resources.

Who you are

Minimum Qualifications

• Bachelor’s degree in a related discipline and 6+ years of experience in account management and client engagement. Alternative combinations may include a master’s degree with 4 years of experience, a Ph.D. with up to 1 year, or 10 years of experience in a related field.
• At least 1 year in a management or leadership role.
• Travel required: up to 40%.
• Valid driver’s license; safe driver required.

Preferred Qualifications

• Degree in a related field strongly desired (sales, marketing, finance, business, etc.).
• Experience in the fleet or automobile industry preferred.
• Proven track record of building relationships, consulting, and selling value‑added service solutions.
• Adaptable, results‑oriented, and proven ability to exceed sales targets.
• Strong negotiation skills and excellent verbal and written communication.
• Ability to foster productive internal and external business relationships.
• Demonstrated influence, executive presence, strategic thinking, and effective problem‑solving skills.

Compensation

USD 88,800.00 – 133,200.00 per year. The base salary may vary within this range based on location and the selected candidate’s knowledge, skills, and abilities. The position may also be eligible for additional compensation, including an incentive program.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets