Customer Development Manager

Ryder System, Inc.; Benicia (CA); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Career growth

Job summary

Ryder System, Inc. in California seeks a Customer Development Manager FMS to manage assigned accounts and educate customers on Ryder services including Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management, and Dedicated Contract Carriage.

You will develop sales penetration plans, build relationships with all buying influences, ensure services are delivered, monitor customer satisfaction, and mentor new sales staff in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Marketing, Transportation or equivalent experience.
• 5+ years of sales and customer relationship management experience.

Responsibilities

• Maintain regular contact with customers to meet requirements and present Ryder services.
• Develop account penetration plans and build relationships with buying influences.
• Ensure contracted services are delivered and manage customer satisfaction.
• Train and develop sales skills and industry knowledge.

Skills

Relationship management

Verbal and written communication

Problem solving

Financial data analysis

Teamwork and mentoring

Multitasking and time management

Education

Bachelor's degree in Business, Marketing, Transportation or equivalent experience

Job description

Job Description

Summary

The Customer Development Manager FMS position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including: Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage) by utilizing the Ryder Sales Process.

Essential Functions

• Maintain regular and consistent contact with customers to meet customer requirements. Develop sales penetration plan. Segment account base by opportunity for growth and potential for risk. Present Ryder services and capabilities. Develop relationships with all customer buying influences. Develop complete understanding of customers business, goals and objectives. Work with RIL to develop opportunities for the application of those services as appropriate. Serve as facilitator between customer and Ryder departments or Ryder vendors.

• Ensure contracted services are delivered to customer. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor CSI results by account. Develop knowledge base of competitive alternatives. Contribute to an effective transition of accounts sold.

• Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & operations

• Training and improvement of sales skills, industry knowledge and personal growth needs

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Demonstrates problem solving skills

• Strong verbal and written communication skills

• Effective interpersonal skills

• Ability to analyze and interpret financial data

• Ability to leverage customers financial data to determine needs and solutions match

• Ability to work within various geographic and demographic environments

• Ability to guide, engage, and impart knowledge to others

• Willingness and ability to work with and mentor new sales employees

• Ability to work independently and as a member of a team

• Ability to work in team concept while holding self fully accountable

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Detail oriented with excellent follow-up practices

Qualifications

• Bachelor's degree required in Business, Marketing, Transportation or equivalent experience

• Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required

DOT Regulated

No

Job Category

Outside Sales

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range

$68,000

Maximum Pay Range

$80,000

Benefits Information

• For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.