Client Relationship Manager II - Tech Exec Engagement

jmark-careers; Springfield (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

JMARK is seeking a motivated Client Relationship Manager II to enhance client experiences while aligning with company objectives using a People First, Technology Second approach.

You will collaborate with internal stakeholders to deliver exceptional service, drive revenue growth through strategic client engagements, and manage the client technology lifecycle with a focus on value creation.

Qualifications

• Must have valid driver's license and proof of vehicle insurance.
• Ability to work independently and as part of a team.
• Exceptional written and oral communication skills.
• Strong attention to detail and time management.
• Self-motivated with a passion for developing people.
• High levels of self-accountability and enthusiasm for learning.
• Two or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.

Responsibilities

• Communicate and address technical needs within client environments to ensure 100% compliance with the JMARK Optimized Solution Stack (JOSS).
• Collaborate with Solutions Architects and Core Service Teams to design solution architectures.
• Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
• Ensure all client objectives are captured during QBRs and translated into actionable items, including service tickets and quote requests.
• Manage commitments resulting from client interactions, including scheduling follow-up QBRs and completing documentation.
• Assist in managing Agreement Renewal timelines to retain clients and revenue.
• Cultivate trust-based relationships with clients to enhance JMARK's reputation for exceptional service.
• Maintain professional appearance and be willing to travel throughout the sales territory.

Skills

Driver's license

Independent worker

Communication

Attention to detail

Self-motivated

Self-accountability

2+ years experience

Client relations

Job description

JMARK is seeking a motivated Client Relationship Manager II to enhance client experiences while aligning with company objectives using a People First, Technology Second approach.

You will collaborate with internal stakeholders to deliver exceptional service, drive revenue growth through strategic client engagements, and manage the client technology lifecycle with a focus on value creation.