Senior Client Relationship Architect (vCIO)

JMARK - IT Support and IT Services; Tulsa (OK); On-site; USD 85,000 - 110,000; Full time

Job summary

JMARK is an IT managed services provider with a strong culture and client-first approach. We are seeking a Senior Client Relationship Manager (CRM III) to leverage extensive technical expertise and client management experience to translate client needs into strategic IT solutions.

This role focuses on orchestrating complex interactions with Board and C-level executives, leading discussions on technology strategy, and driving mutually beneficial outcomes for JMARK and our clients.

Qualifications

• Five+ years of relevant client relationship or sales experience preferred.
• Exceptional written and oral communication skills.
• Valid driver's license and ability to travel across the sales territory.
• Strong time management and organizational abilities.

Responsibilities

• Demonstrate deep knowledge of JMARK offerings and translate client needs into strategic solutions.
• Communicate scope of work for all JMARK solutions effectively.
• Collaborate with Solutions Architects and Service Teams on solution architectures.
• Build trust-based relationships with clients as a trusted technology consultant.
• Develop sales strategies to navigate budget discussions with clients.
• Collaborate with cross-functional teams to achieve joint success.
• Coordinate with Projects Team to schedule implementations and set client expectations.
• Lead or participate in sales presentations and kickoff meetings.
• Document QBRs and schedule quarterly reviews with C-level contacts.
• Capture client objectives during QBRs and translate into action items.
• Manage renewal timelines and objectives to retain and grow clients.
• Maintain professional appearance and willingness to travel within the territory.

Skills

Client relations

Sales strategy

Communication

Time management

Independent worker

Team collaboration

Travel willingness

Tech understanding

Job description

JMARK is an IT managed services provider with a strong culture and client-first approach. We are seeking a Senior Client Relationship Manager (CRM III) to leverage extensive technical expertise and client management experience to translate client needs into strategic IT solutions.

This role focuses on orchestrating complex interactions with Board and C-level executives, leading discussions on technology strategy, and driving mutually beneficial outcomes for JMARK and our clients.