Client Relationship Manager - Healthcare Payments

JPMorgan Chase & Co.; Pennsylvania; On-site; USD 90,000 - 125,000; Full time

Job summary

JPMorganChase Healthcare Payments is seeking a Client Relationship Manager to consult directly with leading U.S. provider organizations, strengthen relationships, and influence revenue retention and growth.

As a hands-on individual contributor, you will engage clients with a consultative approach to help them achieve revenue and scorecard goals, while collaborating with internal teams to deliver value and ensure HIPAA-compliant, secure processes.

Qualifications

• At least 5 years of experience in a customer-facing sales position.
• Ability to learn JPMorgan's solution suite and articulate value proposition.
• Sound judgment in compliance and managing sensitive customer data.
• Excellent organizational skills and follow-ups.

Responsibilities

• Support Business Development activities contributing to the revenue plan.
• Demonstrate understanding of JP Morgan Healthcare Payments solutions and processes.
• Identify opportunities to upsell Healthcare Payment solutions.
• Represent the team in client meetings and help prioritize projects.
• Serve as escalation point for service issues and coordinate escalation activities.
• Collaborate with internal teams in support of customers.
• Maintain accurate documentation of activities.

Skills

Customer-facing sales

Relationship management

Communication skills

Organizational skills

Compliance awareness

Education

Bachelor's degree or higher

Job description

You will drive impact as a self‑motivated, proactive, results‑oriented Client Relationship Manager with JPMorganChase Healthcare Payments, where you'll consult directly with leading U.S. provider organizations to strengthen relationships, elevate scorecard performance, and directly influence revenue retention and growth.

As a Client Relationship Manager in Healthcare Payments, you are self-motivated, proactive, and results-oriented, and you thrive in an open, professional, team‑oriented environment. In this role with JPMorganChase Healthcare Payments, you will directly influence revenue retention and revenue growth. As a Client Relationship Manager, you will support some of the largest provider organizations in the United States through regular, direct customer engagement. As an individual contributor, you will guide clients with a consultative approach to help them achieve their revenue and scorecard goals.

J.P. Morgan Healthcare Payments supports healthcare organizations of all sizes with an end‑to‑end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data at scale. Through embedded integration, they streamline operations, reduce friction, and improve the consumer experience.

Job responsibilities

• Support Business Development activities which contribute to the achievement of the annual revenue plan
• Demonstrate a thorough understanding of JP Morgan Healthcare Payments solutions, products and processes
• Work with Team to Identify opportunities to upsell customers additional Healthcare Payment solutions
• Represent the team in client meetings
• Help clients prioritize projects to best meet goals
• Serve as an escalation point for any service issues from client: manage the escalation activities and is meticulously organized
• Collaborate with JP Morgan Healthcare Payments Business Development, Professional Services and Customer Service in support of your customers
• Maintain accurate and timely documentation of all activities relevant to the position

Required qualifications, capabilities, and skills

• At least 5 years of experience in a customer‑facing sales position
• Excellent people skills and ability navigate hard conversations with clients
• Ability to quickly learn and understand JP Morgan's solution suite and articulate our value proposition
• Sound judgment in compliance, setting customer expectations, and managing sensitive customer situations and data
• Excellent organizational skills and follow‑ups

Preferred qualifications, capabilities, and skills

• Bachelor's degree or higher
• Healthcare technology experience preferred