Client Relationship Manager - Healthcare Payments

JPMorgan Chase & Co.; Pittsburgh (Allegheny County); On-site; USD 90,000 - 135,000; Full time

Job summary

JPMorganChase Healthcare Payments is seeking a Client Relationship Manager to drive impact with leading U.S. provider organizations, strengthening relationships and improving scorecard performance while influencing revenue retention and growth.

The role requires consultative client engagement, collaboration with internal teams, and a proactive, results-oriented mindset within a professional environment. You will guide clients towards achieving their revenue and scorecard goals.

Qualifications

• Minimum 5 years in a customer-facing sales role.
• Strong interpersonal communication and relationship-building abilities.
• Ability to learn JPMorgan's Healthcare Payments solutions and articulate value.
• Sound judgement with regard to compliance and handling sensitive data.
• Excellent organization and follow-up capabilities.

Responsibilities

• Support Business Development activities to achieve revenue plan.
• Demonstrate understanding of JP Morgan Healthcare Payments solutions.
• Identify opportunities to upsell healthcare payment solutions.
• Represent the team in client meetings.
• Help clients prioritize projects to meet goals.
• Serve as escalation point for service issues and coordinate resolutions.
• Collaborate with related teams across Healthcare Payments.
• Maintain accurate documentation of activities.

Skills

Customer-facing sales

People skills

Articulate value proposition

Compliance

Organizational skills

Education

Bachelor's degree

Job description

You will drive impact as a self‑motivated, proactive, results‑oriented Client Relationship Manager with JPMorganChase Healthcare Payments, where you'll consult directly with leading U.S. provider organizations to strengthen relationships, elevate scorecard performance, and directly influence revenue retention and growth.

As a Client Relationship Manager in Healthcare Payments, you are self‑motivated, proactive, and results‑oriented, and you thrive in an open, professional, team‑oriented environment. In this role with JPMorganChase Healthcare Payments, you will directly influence revenue retention and revenue growth. As a Client Relationship Manager, you will support some of the largest provider organizations in the United States through regular, direct customer engagement. As an individual contributor, you will guide clients with a consultative approach to help them achieve their revenue and scorecard goals.

J.P. Morgan Healthcare Payments supports healthcare organizations of all sizes with an end‑to‑end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data at scale. Through embedded integration, they streamline operations, reduce friction, and improve the consumer experience.

Job responsibilities

• Support Business Development activities which contribute to the achievement of the annual revenue plan
• Demonstrate a thorough understanding of JP Morgan Healthcare Payments solutions, products and processes
• Work with Team to Identify opportunities to upsell customers additional Healthcare Payment solutions
• Represent the team in client meetings
• Help clients prioritize projects to best meet goals
• Serve as an escalation point for any service issues from client: manage the escalation activities and is meticulously organized
• Collaborate with JP Morgan Healthcare Payments Business Development, Professional Services and Customer Service in support of your customers
• Maintain accurate and timely documentation of all activities relevant to the position

Required qualifications, capabilities, and skills

• At least 5 years of experience in a customer‑facing sales position
• Excellent people skills and ability navigate hard conversations with clients
• Ability to quickly learn and understand JP Morgan's solution suite and articulate our value proposition
• Sound judgment in compliance, setting customer expectations, and managing sensitive customer situations and data
• Excellent organizational skills and follow-ups

Preferred qualifications, capabilities, and skills

• Bachelor's degree or higher
• Healthcare technology experience preferred

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.