Client Relationship Manager

Health Partners Group Ltd; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme up to 6%

Life assurance

25 days annual leave + bank holidays

Benefits portal access

Job summary

Health Partners Group Ltd is seeking a proactive Client Relationship Manager to nurture long-lasting client relationships and ensure seamless delivery of occupational health and wellbeing services. This role focuses on building trust with senior stakeholders, identifying client needs, and driving growth through upselling and cross-selling.

Based in a remote capacity across the UK, you will monitor SLAs, manage renewals, and collaborate with internal teams to deliver exceptional service.

Qualifications

• Proven experience in relationship management with senior stakeholders.
• Strong verbal and written communication, presentation, and influencing skills.
• Ability to manage multiple client relationships and deadlines.
• Experience using Outlook, Word, Excel, PowerPoint, and CRM/data reporting tools.

Responsibilities

• Build and maintain trusted relationships with key decision-makers across industries.
• Identify client needs and upsell/cross-sell new services.
• Monitor service delivery, SLAs, and resolve escalations promptly.
• Manage contract renewals and pricing updates with a win-win approach.
• Collaborate with internal teams to exceed client expectations.

Skills

Relationship building

Communication

Presentation

Influencing

Outlook

Word

Excel

PowerPoint

CRM systems

Tools

Outlook

Word

Excel

PowerPoint

CRM/Data reporting systems

Job description

Role Outline (JOB7218)

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

Are you passionate about building strong connections, delivering exceptional service, and helping businesses enhance the health and wellbeing of their workforce? If so, we want to hear from you!

At Health Partners, we're searching for a dynamic and proactive Client Relationship Manager to join our Hampton Knight team. This is your chance to make a real impact by nurturing long-lasting relationships with our valued clients and ensuring the seamless delivery of our occupational health and wellbeing services.

What's In It for You?

• Competitive salary, dependent on qualifications and experience.
• Contributory pension scheme (up to 6%).
• Life assurance.
• 25 days of annual leave plus bank holidays, increasing with length of service.
• Access to our company benefits and discount portal

What You'll Be Doing:

• Building and maintaining trusted relationships with key decision-makers and senior stakeholders across a variety of industries.
• Proactively identifying client needs and opportunities to introduce new services, driving growth through up-selling and cross-selling.
• Ensuring a smooth service delivery by monitoring SLAs and resolving any challenges or escalations swiftly.
• Managing contract renewals and pricing updates, ensuring a win-win approach for all parties.
• Collaborating closely with internal teams to exceed client expectations and deliver excellence every step of the way.

What We Are Looking For:

• A natural ability to connect with people, alongside strong communication, presentation, and influencing skills.
• Proven experience in relationship management, with the ability to work with senior managers, directors, and other key stakeholders.
• Excellent time management skills - you'll be adept at managing your own diary and working remotely across the UK.
• Confidence in using Outlook, Word, Excel, PowerPoint, and CRM/data reporting systems.
• A proactive, solutions-focused mindset and a commitment to delivering results