Client Relationship Manager

Honest Networks; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

PTO: 10 days per year

Paid sick leave: 7 days per year

Medical and dental benefits

401(k) after 3 months

Job summary

Honest Networks is seeking a Client Relationship Manager to grow our 5G internet footprint in the New York Tri-State area. You will cultivate long-term relationships with customers, plan and host marketing events, and drive subscriber growth in large residential properties.

You will interact with building partners, landlords, and vendors to coordinate expansions while guiding customers through integrated solutions like Security, VoIP, WiFi tools, and streaming services.

Qualifications

• 1–2 years of customer service or customer-facing experience.
• Read, understand and follow onboarding directions for new buildings and events.
• Flexible working schedule: normal hours with occasional early mornings or events.

Responsibilities

• Be the face of Honest Networks to building partners and customers.
• Foster relationships by addressing inquiries and proactively solving issues.
• Coordinate network expansions into new properties with landlords, managers, and vendors.
• Negotiate marketing rights to drive subscriber growth with partners and vendors.
• Develop and execute strategies to meet or exceed sales forecasts and projections.
• Prepare and host in-person or virtual marketing events; plan, procure, market, and execute.
• Educate customers on integrated solutions (Security, VoIP, wifi tools, streaming) to drive conversions.
• Respond promptly to inquiries and update customer databases with interest data.
• Create marketing campaigns to drive subscribers.

Skills

Customer service

Relationship building

Communication

Education

High school diploma or equivalent

Tools

CRM software

Job description

Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net .

About the Role

Honest Networks is seeking a Client Relationship Manager (CRM) who is excited to help us expand our 5G internet network to new communities by planning and executing on exciting marketing and event campaigns. The CRM will create and nurture long‑term relationships with customers, resolve any issues that arise to ensure customers are satisfied with our services. Our goal is to grow our subscriber count in buildings where Honest Internet is currently an internet option for residents, offering them faster and more affordable connectivity. You should be excited to help us in achieving this mission!

The CRM will plan, strategize and host high‑end marketing events to promote the Honest Networks brand and sell its service in large residential properties. This person will be responsible for interacting with various stakeholders in apartment buildings with the main goal of growing our subscriber base. This would involve both executing day‑to‑day marketing tasks and events as well as scheduling/planning for future ones.

This is a full‑time, on‑site role based in the New York Tri‑State area. CRM’s must cover territory via mass transit in New York City, Jersey City, Hoboken, Westchester, and Stamford, CT., with the ability to occasionally work in early mornings and evenings for events.

Responsibilities

• Be the face of the company to our building partners.
• Foster strong relationships by building good rapport with clients and partners and proactively address inquiries, concerns, and requests in a timely and professional manner.
• Coordinate successful network expansions into new properties with landlords, property managers and building employees as well as third party vendors in the building.
• Negotiate marketing rights that will drive subscriber growth by finding mutually beneficial solutions with clients and various partners/vendors.
• Develop and execute against strategies to meet or exceed sales forecasts and projections.
• Prepare and host informal and formal in person or virtual marketing events; including planning, procurement, marketing, and execution.
• Educate and excite customers on integrated solutions including; Security, VoIP, wifi managing tools/companies, and online streaming services to drive subscriber conversion.
• Respond to customer‑lead inquiries promptly and professionally, and update customer databases with contact details and interest information from prospective customers.
• Create marketing campaigns to drive subscribers.

Key Attributes

• Friendly: you should be excited to help bring faster and affordable internet to everyone you meet.
• Customer‑focused: you should have a customer‑oriented attitude; background in customer service and industry knowledge is a plus.
• Technology‑focused: you are comfortable learning about and discussing new technologies, including internet (fiber optic, 5G), utilizing software applications to perform tasks and IT‑related topics (e.g. Wi‑Fi coverage, voice over IP).
• Detail‑oriented: ability to follow a clear set of specified instructions and operate in different environments.
• Comfortable working in a fast paced environment.
• Great communication: sets expectations and communicates clearly with customers; responsive to other Honest team members, both in the field and office.
• Problem solving attitude: able to troubleshoot issues, come up with all available solutions and act in the moment.

Requirements

• Location: Must be local to the New York Tri‑State area, with the ability to cover territory via mass transit in New York City, Jersey City, Hoboken, Westchester, and Stamford CT.
• Comfortable working in public settings, including venues in Manhattan, Brooklyn, Jersey City, Stamford and Westchester.
• 1‑2 years of customer service or customer‑facing experience; great attitude.
• Read, understand and follow directions for onboarding new buildings and hosting event materials.
• Flexible working schedule: full‑time roles are primarily during normal business hours, but you must be able to occasionally work in early mornings or events for events.

The expected OTE range for this role is $82,000 - $92,000 (base $70,000 - $80,000) with opportunity to earn more commission based on performance. Compensation is based on a number of factors including the candidate’s skills, qualifications, and experience.

• 10 days of paid time off (PTO) per year
• 7 days of paid sick leave per year
• Medical and dental benefits
• 401k program inclusion after 3 months of employment

Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.