Staffing/Scheduling Coordinator

Interim Helalthcare; Langhorne Gardens (PA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

On-call pay

Health benefits

Friendly work environment

Job summary

Interim Healthcare is hiring a Full-time Scheduler in Langhorne Gardens, Pennsylvania. The role involves staffing caregivers, maintaining client schedules, and supporting agency functions. The ideal candidate should be detail-oriented, dependable, and possess excellent communication skills.

You will assist in managing a high volume of tasks while ensuring client and caregiver satisfaction. The position offers on-call coverage with additional pay and requires a proactive individual to handle dynamic office environments.

Qualifications

• Experience as a home healthcare agency scheduler.
• Experience as a home health aide.
• Extremely detail-oriented and organized.
• Ability to prioritize requests and duties.

Responsibilities

• Schedule and maintain client's ongoing staffing requirements.
• Ensure client's schedules are covered and documented.
• Manage high volume of incoming and outgoing calls.
• Provide administrative support for all agency functions.

Skills

Interpersonal skills

Communication skills

Customer service skills

Organizational skills

Multi-tasking

Job description

Through trained healthcare professionals, Interim provides an array of home care and home health care services including senior care, companion care and personal care and services.

Job Description

Job Description: Staffing caregivers at client's homes. Responsible for scheduling and maintaining caregivers to meet all of our client's needs.

• Schedule and maintain client's ongoing staffing requirements
• Responsible for scheduling caregivers for all open cases, call-outs, vacation coverage, etc.
• Create, update and distribute monthly Client schedules to all caregivers.
• Ensure client's schedules are covered, at all times, and accurately documented in HR/Scheduling system.
• Build honest, sustainable relationships with clients, caregivers and office staff.
• Ability to manage a high volume of incoming calls, while placing several outgoing calls to staff open client shifts, on a timely basis.

On-Call Coverage:

***YOU WILL RECEIVE ON-CALL PAY, IN ADDITION TO YOUR HOURLY PAY RATE***

• Responsible for On-Call coverage every other week/weekend, alternating with the Quality Assurance Manager (QAM).
• While on On-Call duty, you are responsible for scheduling caregivers to work any call-out shifts.Responsible for assisting clients with any issues that arise while you're on-call, and reporting critical issues to Agency management immediately.

Caregiver Responsibility:

• Your position may require you to fill in for caregivers in emergency situations.

Office Support Responsibilities:

• Maintain and update caregiver's personnel records.
• Provide administrative support for all functions of the agency, including, but not limited to, filing, copying, faxing, etc.
• Assist Quality Assurance Manager with ongoing recruiting by scheduling interviews, maintaining orientation and new hire materials, following up with new hires regarding missing documentation, etc.

The Ideal Candidate:

• Promote and demonstrate Agency's core values and mission.
• Committed to the overall business goals of Interim HealthCare of Lower Bucks County.
• Must possess an extreme sense of urgency, be dependable and reliable.
• Utilizes excellent customer service and client relationship skills, at all times, and conveys a positive and professional attitude.
• Maintains strict adherence to confidentiality & HIPAA regulations.
• Demonstrates competency, organization, attention to detail, flexibility and cooperation in performing all job responsibilities.
• Must be able to multi-task in a fast-paced office environment.
• Must have excellent written and oral communication skills in person, on the phone, text and email.

Job Type: Full-time

Qualifications

A well-qualified candidate would:

Have experience as ahome healthcare agency scheduler.

Have experience as a home health aide.

Have excellent interpersonal, communication, and customer service skills,bothverbal and written.

Must be extremelydetail-oriented,organized and able to multi-task.

Be highly motivated and proactive.

Must be accustomed to a fast paced, high volume environment with deadlines and last minute requests.

Ability to prioritize requests and duties.

Be resourceful and solution-oriented

Be fun and outgoing!

Additional Information

All your information will be kept confidential according to EEO guidelines.