Client Relationship & Digital Banking Advisor

U.S. Bank; Rock Island (IL); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability Insurance

Parental Leave

401(k)

Paid Vacation

Holidays

Adoption Assistance

Sick Leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers in-person, by appointment, and virtually, delivering trusted financial guidance and a digital-first experience. You’ll assess banking needs, educate customers on products, and help open accounts and process service requests.

Role requires strong relationship skills, customer service excellence, and knowledge of digital banking tools. A valid NMLS registration is required where applicable, with compliance to policy and

Qualifications

• High school diploma or equivalent required.
• Typically 3–4 years of retail banking experience or equivalent training.

Responsibilities

• Builds and fosters client relationships through outreach and follow-up.
• Educates clients on deposit and loan products and digital services.
• Opens new consumer and business accounts and processes service requests.
• Maintains knowledge of bank policies and support systems.

Skills

Relationship building

Customer service

Communication

Digital banking literacy

Education

High school diploma

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers in-person, by appointment, and virtually, delivering trusted financial guidance and a digital-first experience. You’ll assess banking needs, educate customers on products, and help open accounts and process service requests.

Role requires strong relationship skills, customer service excellence, and knowledge of digital banking tools. A valid NMLS registration is required where applicable, with compliance to policy and