Client Relationship Coordinator (Austin Water)

Austin, Texas; Austin, Northern (TX, KY); Hybrid; USD 65,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Career growth opportunities

Job summary

The City of Austin's Permitting & Development Center seeks a seasoned professional to manage utility projects from initiation to completion, coordinating with city departments and external partners. You will assign tasks, set schedules, monitor progress, and ensure timeliness, accuracy, and cost-effectiveness.

The role requires a Bachelor's degree with five years' relevant experience, strong data analysis, contract management, and GIS proficiency.

Qualifications

• Bachelor's degree in a related field with five years of related experience.
• Experience substituting education for up to four years.
• Experience providing customer service to wholesale water/wastewater customers or similar regulated industries.
• Experience reviewing, tracking, and administering contracts and contractual obligations.
• Strong written and verbal communication skills.
• Experience using GIS and related software tools.

Responsibilities

• Manage assigned utility projects from initiation to completion.
• Assign projects, set schedules, and monitor task completion for timeliness and accuracy.
• Identify, investigate, and analyze key issues; develop options to resolve them.
• Audit and adjust utility accounts; prepare reports and communicate results.
• Prepare and present data-driven reports on usage and costs; collaborate with City departments.

Skills

Communication

Data analysis

Customer service

Contract management

Project coordination

Education

Bachelor's degree in a related field

Tools

GIS

Microsoft Word

PowerPoint

Job description

* Provides direct, one-on-one, expertise and services, ensuring commercial, industrial, and residential customers obtain and maintain efficient use of utility services.* Manages assigned utility projects from initiation to completion. Assigns projects, sets schedules, and monitors task completion for timeliness, accuracy, and effectiveness.* Identifies, investigates, and analyzes key issues; and develops comprehensive options to resolve them.* Initiates, authorizes, and processes billing adjustments and account corrections in accordance with established procedures.* Audits utility accounts, researches usage, determines average consumption, verifies and calculates rates, and investigates high costs or other anomalies for possible causes and resolution.* Extracts data from multiple database applications; creates detailed and comprehensive reports to present facts, utility usage, and cost; prepares written and oral summaries; monitors and communicates performance results.* Partners with other City departments and staff to ensure customer utility issues are addressed and resolved.* Participates in continuing education as it relates to customer service delivery as well as the operations of the City and/or its departments.* Knowledge of the applicable principles, laws, rules, regulations, and practices of utility service operations.* Knowledge of accounting and billing procedures.* Knowledge of effective research and analysis methods.* Knowledge of preferred business practices.* Knowledge of case management principles.* Skill in oral and written communication.* Skill in using computers and related software applications.* Skill in data analysis and problem solving.* Skill in handling multiple tasks and prioritizing.* Ability to work with frequent interruptions and changes in priorities.* Ability to establish and maintain effective communication and working relationships with City employees and the public.* Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus five (5) years of related experience.* Experience may substitute for education up to a maximum of four (4) years.* Experience providing customer service and support to wholesale water and/or wastewater customers, critical facilities, or similarly regulated industries.* Experience working with high-profile customers, including hospitals, dialysis facilities, nursing homes, Boards, and Commissions.* Strong written and verbal communication skills, including preparing correspondence, reports, presentations, and customer communications.* Experience reviewing, tracking, and administering contracts and contractual obligations.* Experience supporting customer outreach, emergency response, or continuity of essential services.* Proficiency with Microsoft Word, PowerPoint, and other productivity tools.* Experience using Geographic Information Systems (GIS).* Ability to travel to multiple work locations and customer sites.**Position(s) will be filled at the following location:** Permitting & Development Center (PDC);6310 Wilhelmina Delco Dr, Austin, TX 78752**Days and Hours:** Monday - Friday, 8:00 AM - 5:00 PM, with some flexibility.* A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position.* Provide each job title and accurate employment dates for all jobs included on the application.* Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment and computer software used.* The City of Austin employment application is an official document; incomplete applications will not be considered.* **A résumé is required** but will not substitute for a complete employment application. Incomplete applications will not be considered.* **A cover letter is also required**. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.* Your skills and competencies for this job will be assessed prior to being invited to interview. A 70% or above on all the assessments is required to be considered for the next step.* You will receive information and instructions for preparing a short presentation to be given at the time of the interview.* Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.* If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.* A criminal background investigation is requiredIf you are selected for this position, and meet the **Driver Safety Standards** in the City of Austin **,** you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.**Competitive Benefits**: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.**Career Growth**: Advance your skills and expertise with professional development and leadership opportunities.**Competitive Benefits**: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.**Career Growth**: Advance your skills and expertise with professional development and leadership opportunities.