Client Relationship Consultant — Digital Banking & Solutions

Us Bank; Apache Junction (AZ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Paid holidays

Job summary

U.S. Bank is seeking a Client Relationship Consultant to build trust-based relationships with customers across in-person, by-appointment, and virtual channels. The role emphasizes proactive outreach, educating clients on products, and delivering a digital-first customer experience.

The position involves identifying clients' needs, partnering with branch teams, and processing account services while complying with NMLS and SAFÉ Act requirements.

Qualifications

• High school diploma or equivalent.
• Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training.

Responsibilities

• Build and foster client relationships through proactive outreach and follow up.
• Engage and communicate effectively with clients across multiple channels.
• Educate clients on deposit and loan products and services.
• Open new consumer and business accounts and process service requests.

Skills

Client relationship building

Proactive outreach

Effective communication

Digital product familiarity

Customer service

Education

High school diploma or equivalent

Tools

Bank policies & procedures

CRM / banking systems

Job description

U.S. Bank is seeking a Client Relationship Consultant to build trust-based relationships with customers across in-person, by-appointment, and virtual channels. The role emphasizes proactive outreach, educating clients on products, and delivering a digital-first customer experience.

The position involves identifying clients' needs, partnering with branch teams, and processing account services while complying with NMLS and SAFÉ Act requirements.