Client Relationship Banker II — Growth, Service & Digital Support

First Financial Bank; Louisville (KY); On-site; USD 25,000 - 28,000; Full time

Job summary

First Financial Bank in Louisville, KY seeks a Consumer Banker to deepen client relationships by opening accounts, handling teller duties, and driving service and sales initiatives. The role involves direct client engagement, collaboration with internal partners, and adherence to bank policies.

Daily activities include calling clients, maintaining risk standards, and providing digital banking support to ensure a first-class client experience. Travel is limited to local branches as needed.

Qualifications

• 3-4 years client service experience in a retail environment.
• 3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
• High school diploma or GED is required.
• May obtain notary authorization.
• Possesses a strong level of bank product knowledge and solid sales skills.

Responsibilities

• Open accounts and perform maintenance as needed.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling and conversations.
• Align daily activities with the First Financial Bank Experience (FFB Experience).
• Ensure client follow up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients in branches, drive-thru, by phone and email.
• Partner with district specialists to execute retail strategies and grow client relationships.
• Act as a personal trusted advisor by adding value and building relationships.
• Participate in site center huddles and sales/service activities to meet goals.
• Provide digital assistance for online banking support.

Skills

Client service experience

Sales experience

Bank product knowledge

Education

High school diploma or GED

Job description

First Financial Bank in Louisville, KY seeks a Consumer Banker to deepen client relationships by opening accounts, handling teller duties, and driving service and sales initiatives. The role involves direct client engagement, collaboration with internal partners, and adherence to bank policies.

Daily activities include calling clients, maintaining risk standards, and providing digital banking support to ensure a first-class client experience. Travel is limited to local branches as needed.