Client Relationship Banker: Growth & Solutions

Bank of America; Mill Creek (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America, Mill Creek (WA) is seeking a client-focused team member to engage customers in the lobby and assist with transactions using self-service tools such as mobile, online, and ATM. You will ensure accurate cash handling and develop deep conversations to understand financial priorities and connect clients with appropriate solutions.

The role emphasizes building relationships, delivering a positive client experience, and collaborating with cross-functional teams to meet business goals

Qualifications

• Enthusiastic self-starter with a strong work ethic and focus on results for clients
• Collaborates effectively to get things done and builds relationships
• Displays passion and drive to improve clients' financial lives
• Identifies solutions for new and existing clients based on their needs
• Communicates effectively and confidently with all clients
• Learns and adapts to new information and technology platforms
• Educates clients on basic banking transactions via self-service (ATM/online/mobile)
• Applies strong critical thinking to meet client needs
• Follows processes and regulations in daily activities
• Manages time and capacity efficiently
• Focuses on results while acting in clients' best interests
• Able to work weekends/extended hours across multiple center locations

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes to do what is right for clients and the bank
• Grows knowledge by partnering with experts in small business, lending and investments
• Manages center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Customer service

Sales

Communication

Attention to detail

Cash handling

Self-service platforms

Education

High School Diploma / GED

Bachelor's Degree

Associate’s Degree in Business/Finance

Job description

Bank of America, Mill Creek (WA) is seeking a client-focused team member to engage customers in the lobby and assist with transactions using self-service tools such as mobile, online, and ATM. You will ensure accurate cash handling and develop deep conversations to understand financial priorities and connect clients with appropriate solutions.

The role emphasizes building relationships, delivering a positive client experience, and collaborating with cross-functional teams to meet business goals