Client Relationship Banker — Elevate Financial Lives

Bank of America; Rocky Hill (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America is seeking a client-focused associate to engage customers in the lobby, educate on self-service options, and assist with banking transactions. You will help clients navigate mobile, online, and ATM services while delivering a seamless, compliant experience.

The role emphasizes building relationships, understanding client needs, and guiding them to suitable financial solutions. A strong work ethic and flexibility to work weekends are required, with in-office collaboration as a

Qualifications

• Self-starter with a strong work ethic and results focus.
• Effective collaboration and relationship-building.
• Confident in identifying client solutions based on needs.
• Able to learn and adapt to new information and technology platforms.
• Educates clients on self-service banking (ATM/online/mobile).
• Must be able to work weekends or extended hours within reasonable distance.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience and cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is seeking a client-focused associate to engage customers in the lobby, educate on self-service options, and assist with banking transactions. You will help clients navigate mobile, online, and ATM services while delivering a seamless, compliant experience.

The role emphasizes building relationships, understanding client needs, and guiding them to suitable financial solutions. A strong work ethic and flexibility to work weekends are required, with in-office collaboration as a