Client Relationship Banker – Digital-First

U.S. Bank; Richmond (KY); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Short-term and long-term disability

401(k) employer‑funded retirement plan

Paid vacation

11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is hiring a Client Relationship Consultant to engage customers via in-person, by-appointment, and virtual channels. You will assess banking needs, open accounts, process services, and teach clients about digital products.

A strong focus on proactive outreach and collaboration with the branch team will drive an optimal customer experience. The role requires a high school diploma and 3–4 years of retail banking experience, with comfort using digital banking tools and self-service

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years retail banking experience or equivalent training.
• Comfort with digital banking tools and self-service channels.

Responsibilities

• Build and foster client relationships through in-person, by-appointment, and virtual interactions.
• Open new consumer and business accounts and process basic transactions.
• Educate clients on deposit and loan products and digital services.
• Identify client needs and recommend bank solutions with a digital-first mindset.
• Collaborate with branch team to deliver excellent customer experiences.

Skills

Relationship building

Customer service

Communication

Digital products familiarity

Interpersonal skills

Education

High School Diploma or Equivalent

Job description

U.S. Bank is hiring a Client Relationship Consultant to engage customers via in-person, by-appointment, and virtual channels. You will assess banking needs, open accounts, process services, and teach clients about digital products.

A strong focus on proactive outreach and collaboration with the branch team will drive an optimal customer experience. The role requires a high school diploma and 3–4 years of retail banking experience, with comfort using digital banking tools and self-service