Client Relationship Banker: Build Trust & Financial Solutions

National Black MBA Association; Plainfield (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Job summary

Bank of America is hiring for a lobby-experiencing client services role in New Jersey. You will engage clients, educate them on mobile, online, and ATM banking, and accurately process cash transactions while building relationships to meet financial needs.

You will collaborate with specialists in lending and investments to understand client goals and provide appropriate solutions. Weekend or extended hours may be required and the role emphasizes service excellence and compliance.

Qualifications

• Demonstrates adaptability across scenarios and client needs.
• Strong customer-focus and ability to educate clients on simple banking tasks.
• Proven problem-solving skills to meet client needs and collect information.
• Ability to build and nurture relationships with clients and internal partners.
• Effective communication across diverse client base and channels.
• A proactive approach to learning and using new banking platforms.

Responsibilities

• Engage clients in lobby to educate and assist with self-service banking resources.
• Process cash transactions accurately and efficiently as needed.
• Develop deep conversations to understand financial goals and connect clients to solutions.
• Build relationships and collaborate with small business, lending, and investment experts.
• Manage center traffic, appointments, and outbound calls to enhance client experience.
• Ensure compliance with laws and bank policies in daily activities.

Skills

Adaptability

Customer Focus

Problem Solving

Relationship Building

Oral Communications

Account Management

Education

High School Diploma

Bachelor's Degree

Job description

Bank of America is hiring for a lobby-experiencing client services role in New Jersey. You will engage clients, educate them on mobile, online, and ATM banking, and accurately process cash transactions while building relationships to meet financial needs.

You will collaborate with specialists in lending and investments to understand client goals and provide appropriate solutions. Weekend or extended hours may be required and the role emphasizes service excellence and compliance.