Client Relationship Banker

NBMBAA; Northern (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is hiring in Kentucky to educate clients in the lobby and assist with self-service transactions via mobile, online banking, or ATM. You will process cash transactions accurately and engage clients to understand their financial priorities and connect them with suitable solutions.

This role involves building relationships, following procedures, and collaborating with banking experts to support client needs while ensuring compliance with laws and regulations.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree or business-related associate degree preferred.
• Experience in financial services a plus.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Client Management

Client Experience

Prospecting

Pipeline Management

Referral Management

Education

High School Diploma

Bachelor’s/Associate degree

Job description

Bank of America is hiring in Kentucky to educate clients in the lobby and assist with self-service transactions via mobile, online banking, or ATM. You will process cash transactions accurately and engage clients to understand their financial priorities and connect them with suitable solutions.

This role involves building relationships, following procedures, and collaborating with banking experts to support client needs while ensuring compliance with laws and regulations.