Relationship Banker - Build Client Relationships

National Black MBA Association; Northern (KY); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Bank of America is hiring for a frontline banking role in Kentucky. You will educate clients on self-service options (ATM/online/mobile), process cash transactions, and identify financial solutions to meet client goals. The role emphasizes customer care, compliance, and building relationships across banking services.

The position requires flexibility to include weekends/extended hours and collaboration with specialists in lending, investments, and small business services.

Qualifications

• Customer-focused with a strong service orientation.
• Ability to learn and adapt to new information and technology platforms.
• Excellent communication and relationship-building skills.
• Willingness to work weekends and extended hours as needed.
• Knowledge of cash handling and basic banking services.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service resources.
• Process cash transactions accurately and efficiently for clients.
• Have in-depth conversations to understand financial priorities and connect clients to solutions.
• Build relationships to meet clients' financial needs.
• Follow processes and guidelines in daily activities, complying with laws and regulations.
• Develop knowledge by partnering with specialists in small business, lending, and investments.
• Manage center traffic, appointments, and outbound calls; drive client experience.
• Manage cash responsibilities.

Education

Bachelor's Degree or business-relevant Associate's Degree

High School Diploma / GED

Job description

Bank of America is hiring for a frontline banking role in Kentucky. You will educate clients on self-service options (ATM/online/mobile), process cash transactions, and identify financial solutions to meet client goals. The role emphasizes customer care, compliance, and building relationships across banking services.

The position requires flexibility to include weekends/extended hours and collaboration with specialists in lending, investments, and small business services.