Client Relationship and Marketing Manager

JBA International; Irvine (CA); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

JBA International in Irvine, CA is seeking an experienced Client Relationship Manager/Business Development professional. The role focuses on recruiting talent for the firm, managing strategic client accounts, and aligning resources with evolving client needs.

The candidate will collaborate with partners to drive growth, engage in proactive industry insights, coordinate pitches, and support cross-selling across firm practices.

Qualifications

• Minimum 3–5 years of experience in client relationship management or business development.
• Familiarity with the legal sector, corporate structures, and legal/financial terminology.

Responsibilities

• Recruiting: Find, screen, and place qualified candidates.
• Strategic account management for firm accounts and key clients.
• Collaborate with partners and associates to align resources with client needs.
• Proactive engagement by sharing industry insights and coordinating value-add initiatives.
• Support partners with pitches, proposals and cross-selling of practice areas.
• Maintain client interaction records and engagement metrics using CLIO.
• Report on account revenue and provide strategic insights to leadership.
• Plan client events to strengthen relationships.
• Project the firm’s image through client, staff, vendor, and media relations.
• Manage firm communications and distribute newsletters and surveys.
• Survey clients to assess satisfaction and identify areas for improvement.
• Track referrals and nurture sources for new business.
• Maintain firm branding across materials and online directories.
• Organize speaking engagements and seminars to market services.

Skills

Client relationships

Business development

Commercial awareness

Press and PR liaison

Education

Bachelor’s degree in Business Administration/Marketing/Communications

MBA is a plus

Tools

CLIO

Job description

Location

Irvine, CA ( Hybrid Available)

Compensation

$80K - $100K+ Based on experience

Experience

• Minimum of 3–5 years of professional experience in client relationship management, or business development, preferably within a law firm or professional services environment.
• Strong commercial awareness and familiarity with the legal sector, corporate structures, and general legal/financial terminology.

Education

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (Advanced degree or MBA is a plus)

Job Duties

• Recruiting: Finds, screens, and places qualified candidates into open positions.
• Strategic Account Management: Develop and execute tailored relationships and growth plans for the firms accounts as an accessible, non-legal contact for key clients.
• Collaboration: Work closely with partners and associates to align the firm's resources with evolving client needs.
• Proactive Engagement: Cultivate relationships between active legal matters by sharing relevant industry insights and coordinating value-add initiatives.
• Business Development Support: Assist partners with strategic pitches, proposal development, and targeted cross-selling of other firm practice areas
• Data & CRM Maintenance: Maintain accurate records of client interactions, preferences, key decision-makers, and engagement metrics using CLIO.
• Feedback & Reporting: Conduct formal client debriefs, track account revenue performance against goals, and present strategic insights to firm leadership.
• Client Event Planning: hosting events for clients to serve as relationship-building activities and maintain contact.
• Public Relations: Project the firm’s image through relationships with clients, staff, vendors, and the media.
• Firm Communications: Manage databases to distribute newsletters, announcements, client surveys, and other promotions to past, current, and potential clients.
• Client relationships: Develop and evaluate client surveys to identify the strengths and weaknesses of their firms to gauge client satisfaction, concerns, and expectations.
• Referrals: Track referral sources of new business and maintain positive relations with these sources.
• Firm branding: With the assistance of our graphic designers, maintain the firm’s internet presence through print materials, websites, and online directories.
• Outreach: Identify and organize speaking engagements, seminars, conferences, and continuing legal education classes to help the firm’s attorneys market their services in their areas of specialty. Coordinating sponsorships