Client Relationship and Marketing Manager

JBA International, LLC.; Irvine (CA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

JBA International, LLC. in Irvine, CA is seeking a Client Relationship and Marketing Manager to oversee strategic client accounts, develop growth plans, and coordinate cross-functional teams.

The role blends business development, client engagement, and public relations with hybrid work options and a salary between $80,000 and $100,000 annually based on experience. 3–5 years in professional services preferred.

Bachelor’s degree is required; MBA a plus. CLIO CRM experience is recommended.

Qualifications

• 3–5 years of professional experience in client relationship management or business development
• Bachelor’s degree in Business Administration, Marketing, Communications, or related field (MBA is a plus)

Responsibilities

• Recruiting: Finds, screens, and places qualified candidates into open positions
• Strategic Account Management: Develop and execute tailored relationships and growth plans for the firm's accounts
• Collaboration: Work with partners and associates to align resources with client needs
• Proactive Engagement: Share insights and coordinate value-add initiatives across active matters
• Business Development Support: Assist partners with pitches, proposals, and cross-selling
• Data & CRM Maintenance: Maintain client interaction records in CLIO
• Feedback & Reporting: Track revenue vs goals and present insights to leadership
• Client Event Planning: Organize events to maintain relationships with clients
• Public Relations: Project firm image through relationships with clients and media
• Firm Communications: Manage newsletters and client surveys distribution
• Client relationships: Develop surveys to gauge client satisfaction and expectations
• Referrals: Track referral sources and maintain positive relations
• Firm branding: Maintain online presence with print materials and directories
• Outreach: Organize speaking engagements and sponsorships

Skills

Relationship Management

Business Development

Account Management

Client Communications

Strategic Planning

Education

Bachelor's degree in Business Administration, Marketing, or Communications

Tools

CLIO

Job description

Client Relationship and Marketing Manager

• Irvine, CA

Location: Irvine, CA ( Hybrid Available)

Compensation:$80K - $100K+ Based on experience

Experience:

• Minimum of 3–5 years of professional experience in client relationship management, or business development, preferably within a law firm or professional services environment.
• Strong commercial awareness and familiarity with the legal sector, corporate structures, and general legal/financial terminology.

Education:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (Advanced degree or MBA is a plus)

Job Duties:

• Recruiting: Finds, screens, and places qualified candidates into open positions.
• Strategic Account Management: Develop and execute tailored relationships and growth plans for the firms accounts as an accessible, non-legal contact for key clients.
• Collaboration: Work closely with partners and associates to align the firm's resources with evolving client needs.
• Proactive Engagement: Cultivate relationships between active legal matters by sharing relevant industry insights and coordinating value-add initiatives.
• Business Development Support: Assist partners with strategic pitches, proposal development, and targeted cross-selling of other firm practice areas
• Data & CRM Maintenance: Maintain accurate records of client interactions, preferences, key decision-makers, and engagement metrics using CLIO.
• Feedback & Reporting: Conduct formal client debriefs, track account revenue performance against goals, and present strategic insights to firm leadership.
• Client Event Planning: hosting events for clients to serve as relationship-building activities and maintain contact.
• Public Relations: Project the firm’s image through relationships with clients, staff, vendors, and the media.
• Firm Communications: Manage databases to distribute newsletters, announcements, client surveys, and other promotions to past, current, and potential clients.
• Client relationships: Develop and evaluate client surveys to identify the strengths and weaknesses of their firms to gauge client satisfaction, concerns, and expectations.
• Referrals: Track referral sources of new business and maintain positive relations with these sources.
• Firm branding: With the assistance of our graphic designers, maintain the firm’s internet presence through print materials, websites, and online directories.
• Outreach: Identify and organize speaking engagements, seminars, conferences, and continuing legal education classes to help the firm’s attorneys market their services in their areas of specialty. Coordinating sponsorships