Client Relationship Advisor — Digital-First Banking

U.S. Bank; Normal (IL); On-site; USD 58,025,000 - 70,919,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability coverage

Retirement plan (401(k))

Paid vacation

Holiday pay

Adoption assistance

Job summary

U.S. Bank is hiring a Relationship Banker to engage customers across channels, identify financial needs, and provide guidance on deposits, loans, and digital tools. You will open accounts, process requests, and support clients with a digital-first approach.

The role emphasizes building trust, collaboration with branch teams, and delivering an outstanding client experience while adhering to banking policies and NMLS requirements.

Qualifications

• High school diploma or equivalent.
• Typically less than four years of retail banking experience or equivalent training.
• Preference for knowledge of digital products and self-service technologies.

Responsibilities

• Builds relationships with customers through in-person, by-appointment, and virtual engagement.
• Assesses banking needs and educates clients on deposits, loans, and digital options.
• Opens consumer and business accounts and processes service requests.
• Promotes and demonstrates digital banking products for self-service.
• Works with branch team to ensure accurate and excellent client experience.

Skills

Relationship building

Customer service

Communication

Digital banking

Education

High school diploma or equivalent

Job description

U.S. Bank is hiring a Relationship Banker to engage customers across channels, identify financial needs, and provide guidance on deposits, loans, and digital tools. You will open accounts, process requests, and support clients with a digital-first approach.

The role emphasizes building trust, collaboration with branch teams, and delivering an outstanding client experience while adhering to banking policies and NMLS requirements.