Client Relationship Advisor — Banking & Digital Solutions

U.S. Bank; Albuquerque (NM); On-site; USD 62,867,000 - 76,851,000; Full time

Job summary

U.S. Bank in Albuquerque, NM is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, delivering trusted guidance while prioritizing a digital-first experience.

You will help customers with deposits and loans, open new accounts, and collaborate with the branch team to ensure accurate processing and service excellence. Retain strong communication skills and a retail banking mindset.

Qualifications

• High school diploma or equivalent.
• Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Engage and communicate with clients effectively.
• Maintain knowledge of bank policies, procedures and support systems.
• Be knowledgeable about all retail products and services.
• Deliver excellent customer service and interpersonal skills.
• Participate in sales campaigns/promotions.
• Demonstrate and promote digital self-service products.
• Identify customer needs using a digital-first mindset.
• Provide recommendations meeting customer needs reactively and proactively.

Skills

Client relationships

Communication skills

Bank policies

Retail products knowledge

Customer service

Sales campaigns

Digital products

Needs assessment

Recommendation making

Finance industry experience

Job description

U.S. Bank in Albuquerque, NM is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, delivering trusted guidance while prioritizing a digital-first experience.

You will help customers with deposits and loans, open new accounts, and collaborate with the branch team to ensure accurate processing and service excellence. Retain strong communication skills and a retail banking mindset.