Client Relationship & Account Support Specialist

Surib; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Mentorship program

Recognition programs

Hands-on experience

Performance growth

Job summary

Surib in Charlotte, NC is seeking a Client Account Representative to help maintain strong client relationships, support account activities, and assist with customer needs. Ideal candidates enjoy clear communication, relationship-building, and developing practical experience in customer service and business development.

This role offers hands-on training and opportunities to grow within the company. You will learn to identify client opportunities, coordinate with teams, and ensure satisfaction

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Professional, friendly, and customer-focused demeanor.
• Strong listening and relationship-building abilities.
• Good organizational and time management skills.
• Goal-oriented and motivated to learn.
• Strong problem-solving abilities.
• Reliable, adaptable, and detail-oriented.
• Previous account support, customer service, sales, retail, or hospitality experience is a plus but not required.

Responsibilities

• Communicate with clients and customers in a professional manner.
• Learn about client needs and provide appropriate information.
• Follow up with existing and prospective clients.
• Support customer satisfaction and relationship-building initiatives.
• Identify opportunities to introduce relevant products or services.
• Assist with customer outreach and promotional activities.
• Maintain organized records of client interactions and follow-ups.
• Communicate client feedback and requests to appropriate team members.
• Help resolve routine customer concerns and questions.
• Support customer retention and acquisition initiatives.
• Collaborate with team members to achieve service and business goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal communication

Customer-focused demeanor

Organizational skills

Time management

Problem-solving

Detail-oriented

Adaptable

Education

High school diploma or equivalent

Job description

Surib in Charlotte, NC is seeking a Client Account Representative to help maintain strong client relationships, support account activities, and assist with customer needs. Ideal candidates enjoy clear communication, relationship-building, and developing practical experience in customer service and business development.

This role offers hands-on training and opportunities to grow within the company. You will learn to identify client opportunities, coordinate with teams, and ensure satisfaction