Client Relations Specialist: Care, Compliance & Growth

Maxim Healthcare; Modesto (CA); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Maxim Healthcare is seeking a compassionate Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants and provide exceptional customer service. This on-site role in Modesto, CA offers hourly pay and a $2,000 annual bonus potential.

The position emphasizes confidentiality, intake processing, and coordination with Case Managers. Strong communication in English and Spanish is required, along with proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Must meet all federal, state, and local requirements.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain confidentiality of program participants.
• Complete consumer admissions/intakes as directed.
• Ensure client services are authorized and communicated to clients and caregivers.
• Manage referrals and maintain communication with clients and Case Managers.
• Provide timely updates to Case Managers and internal teams.
• Assist with time reporting issues and operational support.
• Notify leadership and payor sources of concerns, including fraud or misuse.
• Complete quarterly customer service calls and attend service planning meetings.
• Maintain accurate consumer records.
• Support Field Support Team with onboarding and compliance tracking.

Skills

Verbal & written communication

Spanish language proficiency

English language proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Maxim Healthcare is seeking a compassionate Client Relations Specialist to work with clients, patients, and caregivers to monitor program participants and provide exceptional customer service. This on-site role in Modesto, CA offers hourly pay and a $2,000 annual bonus potential.

The position emphasizes confidentiality, intake processing, and coordination with Case Managers. Strong communication in English and Spanish is required, along with proficiency in Microsoft Office.