Client Relations Specialist

Boyer Engineering LLC; Pittsburgh (Allegheny County); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

Boyer Engineering LLC is seeking a dedicated Client Relations Specialist to act as the primary liaison between clients and the company, ensuring needs are met and expectations exceeded. You will develop strong relationships, gather client requirements, and coordinate with internal teams to deliver high-quality engineering services.

The role requires solid communication, problem-solving, and CRM proficiency, with opportunities to participate in proposals and industry networking to expand the

Qualifications

• 2+ years of experience in client relations, customer service, or account management.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Proven ability to build and maintain relationships with clients.
• Proficiency in Microsoft Office and CRM software.
• Ability to work independently and in a team environment.

Responsibilities

• Serve as the main point of contact for assigned clients, building and maintaining strong relationships.
• Understand the needs and goals of clients and provide solutions and recommendations.
• Collaborate with internal teams to ensure timely and accurate delivery of services to clients.
• Proactively identify and address any issues or concerns raised by clients.
• Conduct regular check-ins with clients to ensure satisfaction and identify opportunities for improvement.
• Prepare and deliver presentations or reports to clients on project status and progress.
• Assist in the development of proposals and contracts for new and existing clients.
• Stay updated on industry trends and developments to better serve clients and anticipate their needs.
• Participate in networking events and conferences to expand client base and promote company services.
• Maintain accurate records of client interactions and communications in company CRM system

Skills

Communication skills

Interpersonal skills

Problem solving

Relationship building

Teamwork

Independent work

Tools

Microsoft Office

CRM software

Job description

Boyer Engineering LLC is seeking a highly motivated and customer-focused Client Relations Specialist to join our team. As a leading engineering firm, we specialize in providing innovative solutions to complex engineering challenges in various industries.

As a Client Relations Specialist, you will play a crucial role in maintaining and developing strong relationships with our clients. Your primary responsibility will be to act as a liaison between our company and our clients, ensuring their needs are met and their expectations are exceeded.

Key Responsibilities:

• Serve as the main point of contact for assigned clients, building and maintaining strong relationships
• Understand the needs and goals of clients and provide solutions and recommendations to meet their requirements
• Collaborate with internal teams to ensure timely and accurate delivery of services to clients
• Proactively identify and address any issues or concerns raised by clients
• Conduct regular check-ins with clients to ensure satisfaction and identify opportunities for improvement
• Prepare and deliver presentations or reports to clients on project status and progress
• Assist in the development of proposals and contracts for new and existing clients
• Stay updated on industry trends and developments to better serve clients and anticipate their needs
• Participate in networking events and conferences to expand client base and promote company services
• Maintain accurate records of client interactions and communications in company CRM system

Qualifications:

• 2+ years of experience in client relations, customer service, or account management
• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Proven ability to build and maintain relationships with clients
• Proficiency in Microsoft Office and CRM software
• Ability to work independently and in a team environment

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Join our dynamic team and make a difference in the engineering industry!