Client Relations Specialist

Gradient Inc; Oregon; On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

FSA

Paid Time Off

Paid Holidays

Simple IRA w/ Company Match

Professional Development Stipend

Job summary

Gradient is seeking a Client Relations Specialist to support the compliance team with essential administrative and back-of-house tasks. You will communicate with drivers, client representatives, and third-party partners to ensure accurate, timely information and uphold standards.

You excel at building relationships, managing time, and learning new software. This on-site role in Clackamas offers a Monday–Friday schedule, benefits, and a focus on delivering exceptional service to clients and staff.

Qualifications

• Excellent written and verbal communication skills.
• 2+ years in a client-facing support or account manager role.
• Strong proficiency in Microsoft Office Suite.
• Aptitude for learning new software.
• Ability to pass a background check and drug test (including THC).

Responsibilities

• Foster and sustain client relationships through consistent communication and outstanding customer service.
• Stay informed about regulatory concepts and communicate this information to clients.
• Proactively identify client needs and offer solutions.
• Communicate with clients, employees, partners, and vendors via phone, email, and fax.
• Participate in ongoing learning and training opportunities.

Skills

Client-facing communication

Relationship building

Time management

Proactive problem solving

Excellent written and verbal comms

Education

High school diploma or some college

Tools

Microsoft Office Suite

Job description

Key Details

• Pay: $25.07/hour
• Location: 9111 SE Saint Helens Street – Clackamas, OR 97015
• Schedule: Monday through Friday; 8 am to 5 pm (occasional overtime required)
• Benefits: Medical, Dental, & Vision Insurance, Life Insurance, Employee Assistance Program, FSA, Paid Time Off, Paid Holidays, Simple IRA w/ Company Match, and Professional Development Stipend

Who We Are

Gradient began with a simple idea: transportation runs better – and safer – with compliance at the core. Family-owned and operated since 1996, we continue to deliver people, goods, and materials safely to their destinations by helping businesses and operators navigate compliance. We believe safer transportation makes a safer world, which is why our mission is to safeguard both businesses and lives. We are stewards of knowledge and leaders of industry, upholding our economy and protecting our communities through lasting, trusted partnerships.

We are dedicated to living our mission and values every day and are looking for a team member who shares the same passion:

• Never Settle - There is always a way to improve on today, and something amazing we can achieve tomorrow.
• Share Responsibility - The only way to keep everyone safe is if everyone does their part.
• Rise Together - Working as a team, a network, and a community, we support the safety and success of our staff and clients alike.

Who You Are

You excel in a role where building relationships is essential. You are a reliable self-starter with strong follow-through, and you learn by doing and applying what you know to real-world situations. Prioritization and time management are among your strengths, and you naturally step in and assist when you see a need. You take pride in supporting your team and clients with excellence.

Other qualifications include

• High school diploma or some college
• Excellent written and verbal communication skills
• Strong proficiency in Microsoft Office Suite
• Aptitude for learning new software
• 2+ years in a client-facing support or account manager role
• Ability to pass a background check and drug test (including THC)

What You’ll Do

As the Client Relations Specialist, you’ll support the compliance team by providing essential administrative and back-of-house support. You’ll communicate with drivers, client representatives, and third-party partners, ensuring compliance and accuracy in all processes.

Responsibilities include, but is not limited to

• Foster and sustain client relationships through consistent communication and outstanding customer service.
• Stay informed about regulatory concepts and communicate this information to clients.
• Proactively identify client needs and offer solutions.
• Communicate with clients, employees, partners, and vendors via phone, email, and fax.
• Participate in ongoing learning and training opportunities.

Gradient is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.

To learn more, check out our website: https://gradientway.com/