Client Experience Specialist

Clase Azul México; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Clase Azul México is seeking a Client Experience Specialist to cultivate meaningful relationships with private clients and curate exceptional brand experiences. You will plan and execute exclusive events to drive sales, recruit new clients, and build a loyal community around the Icon Portfolio and Limited Editions.

Ideal candidates have a passion for storytelling, luxury brand building, and crafting unique consumer experiences, with 2–3 years in luxury hospitality or related fields.

Qualifications

• Two to three years of luxury hospitality, retail, or experiential marketing experience.
• Proven track record in client engagement, event execution, and sales-driven roles.
• Strong ability to build and maintain relationships with high-net-worth clients and luxury partners.
• Willingness to travel approximately 30% of the time; valid driver’s license and US passport/visa.

Responsibilities

• Serve as a brand ambassador and storyteller for private clients.
• Organize private appointments and tastings for clients.
• Create and maintain detailed client profiles in the booking platform.

Skills

Luxury hospitality

Event execution

Client relationship mgmt

Sales-driven

Budget management

MS Office

Bilingual EN/ES

Physical endurance

Travel readiness

Tools

MS Office

Job description

Founded in 1997, Clase Azul Mexico is a luxury spirit brand boasting a full range of ultra-premium agave-based distillates from the highlands of Jalisco, Mexico. We proudly work with local Mexican artisans to hand‑make each of our bottles, and fully support Mexican artistry from ancestral distilling methods to indigenous craft‑making. We work tirelessly to improve the lives of our team members and look to captivate the world through the spirit of Mexican culture!

Job Summary

The Client Experience Specialist will play a pivotal role in fostering meaningful relationships with private clients and curating exceptional brand experiences. This position blends personalized client development with the planning and execution of exclusive events to drive sales, recruit new clients, and build a loyal community around Clase Azul Mexico’s Icon Portfolio and Limited Editions.

Responsibilities

• Serve as a brand ambassador and storyteller, captivating private clients through immersive experiences that reflect Clase Azul Mexico’s heritage and craftsmanship.
• Organize and schedule private appointments and tastings for clients, ensuring optimal timing and availability.
• Create and maintain detailed client profiles in the booking platform, including interests, previous purchases, and follow‑up items.
• Manage follow‑up communication with clients to ensure a positive experience and lasting relationships.
• Personalize the client experience, understanding preferences to offer bespoke recommendations and tailored purchasing journeys.
• Drive direct sales of the Icon Portfolio and Limited Editions, fostering long‑term client relationships.
• Build and maintain a database of high‑net‑worth individuals and organizations to interact with the Clase Azul experience.
• Facilitate client travel and experiences by coordinating visits to Clase Azul Mexico Destinations and Boutiques.
• Support the planning and execution of exclusive events, including buying events, launch events, brand partnership events, and client engagement events.
• Coordinate event logistics including (but not limited to) site visits, catering teams, vendors, payments, and external agencies or collaborators.
• Utilize events as a platform to introduce new clients to Clase Azul Mexico’s offerings and grow the private client community.
• Identify and cultivate brand partnerships that reinforce our luxury positioning and provide access to target consumers.
• Manage event budgets and ensure each event meets production guidelines and brand standards.
• Provide post‑event insights and regular reporting of activities, collaborating cross‑functionally to enhance future activations and optimize the client journey.

Skills and Qualifications

• Two to three years of experience in luxury hospitality, retail, or experiential marketing.
• Proven track record in client engagement, event execution, and sales‑driven roles.
• Strong ability to build and maintain relationships with high‑net‑worth clients and luxury partners.
• Passion for storytelling, brand building, and crafting unique consumer experiences.
• Highly organized with strong project management and budget management skills.
• Ability to work independently while collaborating with multiple teams across different locations.
• Strong knowledge and use of appropriate MS Office software.
• Bilingual English and Spanish preferred.
• Professional appearance and grooming standards appropriate for a luxury retail environment.
• Ability to lift and carry weight in excess of 40 lbs. and to pick up and transport POS, event equipment, and product.
• Willingness to travel within designated territories approximately 30% of the time; valid driver’s license and US passport/visa required.