Client Experience Specialist

Clase Azul México; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Clase Azul Mexico, a luxury spirit brand, seeks a Client Experience Specialist to foster relationships with private clients and curate exclusive experiences. You will drive direct sales, organise tastings, and build a high‑net‑worth client community around the Icon Portfolio and Limited Editions.

In this role, you will manage client profiles, coordinate private appointments and events, and collaborate with cross‑functional teams across locations to deliver memorable experiences and optimise the

Qualifications

• Two to three years in luxury hospitality or experiential marketing.
• Proven record in client engagement, events, and sales.
• Strong ability to build relationships with high-net-worth clients.
• Storytelling, brand building, crafting unique consumer experiences.
• Organization, project and budget management.
• Ability to work independently across locations.
• MS Office proficiency.
• Bilingual English and Spanish preferred.
• Professional appearance for luxury retail.
• Ability to lift 40 lbs and transport equipment.
• Willingness to travel 30% with US passport/visa.

Responsibilities

• Serve as a brand ambassador and storyteller through immersive experiences.
• Organize private appointments and tastings for clients.
• Create and maintain detailed client profiles in the booking platform.
• Manage follow-up communication for positive experiences.
• Personalize client experiences with bespoke recommendations.
• Drive direct sales of the Icon Portfolio and Limited Editions.
• Build a database of high-net-worth individuals and organizations.
• Coordinate client travel to Clase Azul destinations and boutiques.
• Support planning and execution of exclusive events.
• Coordinate event logistics including site visits, catering, vendors.
• Utilize events to introduce new clients to Clase Azul offerings.
• Identify brand partnerships to reinforce luxury positioning.
• Manage event budgets and ensure production guidelines.
• Provide post-event insights and cross-functional reporting.

Skills

Luxury hospitality

Client engagement

Event execution

Sales oriented

Budget management

Project management

Bilingual English/Spanish

MS Office

HNWI networking

Travel willingness

Job description

Founded in 1997, Clase Azul Mexico is a luxury spirit brand boasting a full range of ultra-premium agave-based distillates from the highlands of Jalisco, Mexico. We proudly work with local Mexican artisans to hand‑make each of our bottles, and fully support Mexican artistry from ancestral distilling methods to indigenous craft‑making. We work tirelessly to improve the lives of our team members and look to captivate the world through the spirit of Mexican culture!

Job Summary

The Client Experience Specialist will play a pivotal role in fostering meaningful relationships with private clients and curating exceptional brand experiences. This position blends personalized client development with the planning and execution of exclusive events to drive sales, recruit new clients, and build a loyal community around Clase Azul Mexico’s Icon Portfolio and Limited Editions.

Responsibilities

• Serve as a brand ambassador and storyteller, captivating private clients through immersive experiences that reflect Clase Azul Mexico’s heritage and craftsmanship.
• Organize and schedule private appointments and tastings for clients, ensuring optimal timing and availability.
• Create and maintain detailed client profiles in the booking platform, including interests, previous purchases, and follow‑up items.
• Manage follow‑up communication with clients to ensure a positive experience and lasting relationships.
• Personalize the client experience, understanding preferences to offer bespoke recommendations and tailored purchasing journeys.
• Drive direct sales of the Icon Portfolio and Limited Editions, fostering long‑term client relationships.
• Build and maintain a database of high‑net‑worth individuals and organizations to interact with the Clase Azul experience.
• Facilitate client travel and experiences by coordinating visits to Clase Azul Mexico Destinations and Boutiques.
• Support the planning and execution of exclusive events, including buying events, launch events, brand partnership events, and client engagement events.
• Coordinate event logistics including (but not limited to) site visits, catering teams, vendors, payments, and external agencies or collaborators.
• Utilize events as a platform to introduce new clients to Clase Azul Mexico’s offerings and grow the private client community.
• Identify and cultivate brand partnerships that reinforce our luxury positioning and provide access to target consumers.
• Manage event budgets and ensure each event meets production guidelines and brand standards.
• Provide post‑event insights and regular reporting of activities, collaborating cross‑functionally to enhance future activations and optimize the client journey.

Skills and Qualifications

• Two to three years of experience in luxury hospitality, retail, or experiential marketing.
• Proven track record in client engagement, event execution, and sales‑driven roles.
• Strong ability to build and maintain relationships with high‑net‑worth clients and luxury partners.
• Passion for storytelling, brand building, and crafting unique consumer experiences.
• Highly organized with strong project management and budget management skills.
• Ability to work independently while collaborating with multiple teams across different locations.
• Strong knowledge and use of appropriate MS Office software.
• Bilingual English and Spanish preferred.
• Professional appearance and grooming standards appropriate for a luxury retail environment.
• Ability to lift and carry weight in excess of 40 lbs. and to pick up and transport POS, event equipment, and product.
• Willingness to travel within designated territories approximately 30% of the time; valid driver’s license and US passport/visa required.