Client Relations Representative

MRM; Egg Harbor Township (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO & Sick Time

401(k) matching

Bonuses

Health insurance

Dental & Vision

Company parties

Job summary

MRM Dental Lab, LLC is seeking a highly skilled Client Relations Rep to oversee daily auditing of operational workflows and employee productivity to ensure maximum efficiency, quality, and compliance with internal policies and standards.

You will work closely with operations, engineering, and management to drive continuous improvement initiatives and report metrics to senior leadership, supporting overall business performance.

Qualifications

• Minimum of 1 year of relevant auditing or operational analysis experience, with at least 1 year in a supervisory or lead role.
• Strong knowledge of auditing standards and operational efficiency principles.
• Proven ability to manage and lead a team in a fast-paced, daily-results-oriented environment.
• Excellent analytical, problem-solving, and data-mining skills (proficient in Excel tools is a plus).
• Strong written and verbal communication skills to effectively present complex findings to all levels of management and individual contributors.

Responsibilities

• Lead and manage daily audit engagements from planning through execution to reporting, ensuring adherence to established methodologies and timelines.
• Develop and implement daily productivity tracking and quality control processes to ensure compliance with operational standards and efficiency goals.
• Perform daily audits of assigned transactions, tasks, or processes, interacting with process owners and operational managers to report on findings and their impact on production.
• Analyze data collected from audits to identify patterns, bottlenecks, inefficiencies, and root causes of potential issues.
• Prepare and present comprehensive daily and weekly audit reports to senior management, highlighting key metrics, compliance issues, and areas for improvement.
• Facilitate action plans with department managers to address control issues and implement effective corrective and preventive measures.
• Train and mentor team members and employees on productivity standards, audit methodologies, and best practices.
• Stay updated on industry trends, new tools, and regulatory changes to ensure compliance and best practices are maintained.

Skills

Auditing & analysis

Supervisory experience

Excel skills

Communication skills

Tools

Excel

CRM software

Job description

Salary Range & Benefits

TBD based on experience and job performance ($20 during training and will increase to set amount based on performance and duties)

• Paid time off
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Vision insurance

• PTO & Sick Time
• 401k matching
• Bonuses
• Health insurance (paid 50% by MRM)

MRM Dental Lab, LLC

Location

Onsite

Job Type

Full Time

Company Overview

MRM is a full-service dental laboratory that services dental practices throughout the country. We specialize in fixed & removeable dental products as well as other dental appliances.

Job Summary

We are seeking a highly skilled and analytical Client Relations Rep to join our team. In this pivotal role, you will be responsible for overseeing the daily auditing of operational workflows and employee productivity to ensure maximum efficiency, quality, and compliance with internal policies and standards. You will lead our company in this effort, work closely with cross-functional departments (e.g., operations, engineering, management), and drive continuous improvement initiatives to enhance overall business performance.

Key Responsibilities

• Lead and manage daily audit engagements from planning through execution to reporting, ensuring adherence to established methodologies and timelines.
• Develop and implement daily productivity tracking and quality control processes to ensure compliance with operational standards and efficiency goals.
• Perform daily audits of assigned transactions, tasks, or processes, interacting with process owners and operational managers to report on findings and their impact on production.
• Analyze data collected from audits to identify patterns, bottlenecks, inefficiencies, and root causes of potential issues.
• Prepare and present comprehensive daily and weekly audit reports to senior management, highlighting key metrics, compliance issues, and areas for improvement.
• Facilitate action plans with department managers to address control issues and implement effective corrective and preventive measures.
• Train and mentor team members and employees on productivity standards, audit methodologies, and best practices.
• Stay updated on industry trends, new tools, and regulatory changes to ensure compliance and best practices are maintained.

Required Qualifications & Skills

• Minimum of 1 year of relevant auditing or operational analysis experience, with at least 1 year in a supervisory or lead role.
• Strong knowledge of auditing standards and operational efficiency principles.
• Proven ability to manage and lead a team in a fast-paced, daily-results-oriented environment.
• Excellent analytical, problem-solving, and data-mining skills (proficient in Excel tools is a plus).
• Strong written and verbal communication skills to effectively present complex findings to all levels of management and individual contributors.
• High standards of integrity, objectivity, and attention to detail.