Client Relations Representative

MRM DENTAL LAB LLC; Egg Harbor Township (NJ); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Paid time off

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Vision insurance

Job summary

MRM DENTAL LAB LLC in Egg Harbor Township, New Jersey is seeking a Client Relations Rep. This role involves leading daily audits of operational workflows, ensuring compliance with internal policies, and driving continuous improvement initiatives. The ideal candidate should have at least one year of auditing experience, strong leadership skills, and the ability to analyze complex data. The position offers benefits like paid time off, health insurance, and performance-based bonuses.

Qualifications

• Minimum of 1 year of relevant auditing or operational analysis experience, with at least 1 year in a supervisory or lead role.
• Proven ability to manage and lead a team in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Lead and manage daily audit engagements, ensuring adherence to methodologies.
• Develop and implement productivity tracking and quality control processes.
• Analyze data from audits to identify patterns and root causes.

Skills

Auditing standards knowledge

Operational efficiency principles

Team management

Analytical skills

Problem-solving skills

Data-mining skills

Communication skills

Tools

Excel

Job description

Benefits

• Paid time off
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Vision insurance

Salary Range & Benefits TBD based on experience and job performance ($20 during training and will increase to set amount based on performance and duties). PTO & Sick Time. 401k matching. Bonuses. Health insurance (paid 50% by MRM).

Company Overview

MRM is a full-service dental laboratory that services dental practices throughout the country. We specialize in fixed & removeable dental products as well as other dental appliances.

Job Summary

We are seeking a highly skilled and analytical Client Relations Rep to join our team. In this pivotal role, you will be responsible for overseeing the daily auditing of operational workflows and employee productivity to ensure maximum efficiency, quality, and compliance with internal policies and standards. You will lead our company in this effort, work closely with cross‑functional departments (e.g., operations, engineering, management), and drive continuous improvement initiatives to enhance overall business performance.

Key Responsibilities

• Lead and manage daily audit engagements from planning through execution to reporting, ensuring adherence to established methodologies and timelines.
• Develop and implement daily productivity tracking and quality control processes to ensure compliance with operational standards and efficiency goals.
• Perform daily audits of assigned transactions, tasks, or processes, interacting with process owners and operational managers to report on findings and their impact on production.
• Analyze data collected from audits to identify patterns, bottlenecks, inefficiencies, and root causes of potential issues.
• Prepare and present comprehensive daily and weekly audit reports to senior management, highlighting key metrics, compliance issues, and areas for improvement.
• Facilitate action plans with department managers to address control issues and implement effective corrective and preventive measures.
• Train and mentor team members and employees on productivity standards, audit methodologies, and best practices.
• Stay updated on industry trends, new tools, and regulatory changes to ensure compliance and best practices are maintained.

Required Qualifications & Skills

• Minimum of 1 year of relevant auditing or operational analysis experience, with at least 1 year in a supervisory or lead role.
• Strong knowledge of auditing standards and operational efficiency principles.
• Proven ability to manage and lead a team in a fast-paced, daily-results-oriented environment.
• Excellent analytical, problem-solving, and data-mining skills (proficient in Excel tools is a plus).
• Strong written and verbal communication skills to effectively present complex findings to all levels of management and individual contributors.
• High standards of integrity, objectivity, and attention to detail.

Application Process

To apply, please submit your resume and a cover letter detailing your relevant experience via our job posting.