Client Relations Manager - Healthcare RCM

Strivant Health; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

PPO health plan

Dental plan

Vision plan

Life Insurance

STD

LTD

Critical illness

ID theft protection

Travel insurance

401(k)

Job summary

Strivant Health is seeking a US Client Relations Manager to lead our healthcare revenue cycle operations remotely, with limited travel to client sites across the United States.

You will own the client relationship, coordinate cross‑functional teams (onshore and offshore), and ensure KPIs, SLAs, and financial goals are consistently met through proactive reporting and strategic program management.

Qualifications

• Bachelor’s degree or direct revenue cycle management experience in lieu of a degree.
• 3+ years in healthcare revenue cycle (third‑party follow‑up/client management or sales account management), including onshore/offshore team models required.
• Strength in revenue cycle client engagement, conflict resolution, and cross‑functional project leadership.
• Strong understanding of AR follow‑up, denial management, cash posting, and RCM workflows.
• Working knowledge of CPT, ICD‑9/10, HCPCS, payer rules (government and commercial).
• Proficiency in Outlook, Teams, Word, Excel, and PowerPoint; comfort with EMR/practice management systems and reporting tools.
• Excellent communication, analytical, and organizational skills with a focus on measurable impact.
• Based in the U.S. with the ability to travel the U.S. 25% overnight by aircraft or motor vehicle to various U.S. locations.

Responsibilities

• Serve as the main point of contact with clients across the full revenue cycle book of business; lead client meetings, check‑ins, and oversee client communications (virtual and in‑person).
• Align expectations to contracted SLAs; manage CRM records and contract timelines to ensure on‑time deliverables.
• Monitor reports and systems to gauge the client's revenue cycle pulse on claim submission, payment posting, denial management, and AR follow‑up.
• Analyze revenue data; prepare detailed reports; communicate variances with recommended actions; track progress against goals.
• Drive operations teams both onshore and offshore in AR follow‑up, coding, cash applications, and patient access to manage achieving effective client SLA outcomes.
• Lead client onboarding, resource planning, and change management; share best practices and success stories internally.
• Ensure operational excellence, alignment, and client-ready readiness across all transitioned functions.

Skills

Client engagement

Conflict resolution

Cross-functional leadership

Analytics

Communication

Organizational skills

Education

Bachelor's degree

Tools

Outlook

Teams

Word

Excel

PowerPoint

EMR systems

Job description

US Client Relations Manager - Healthcare Revenue Cycle Management - Remote

Strivant Health is a fast-growing Medical Billing/Revenue Cycle Management company. We partner with physician practices to improve revenue cycle operations by optimizing people, processes, and technology. We provide Medical Billing, Collections, Call Centers, Cash Applications, Patient Access, Authorizations, Credentialing, and Analytics designed to maximize our provider clients’ revenue. This allows our client providers to stay focused on the practice of medicine rather than the business of medicine. We have worked with over 10,000 providers representing 32+ specialties and over 30+ technology platforms in our 20+ years of business.

Strivant Health is seeking a Client Relations Manager to be the primary point of contact for our physician group and practice clients. You’ll own the relationship, orchestrate cross‑functional teams (onshore and offshore), and ensure KPIs, SLAs, and financial goals are consistently met. Expect a mix of scheduled calls, video meetings, onsite visits, and proactive reporting to keep clients informed and delighted.

Location: Remote - with limited travel to physician practice client locations within the United States

What You’ll Handle

• Serve as the main point of contact with clients across the full revenue cycle book of business; lead client meetings, check‑ins, and oversee client communications (virtual and in‑person);
• Align expectations to contracted SLAs; manage CRM records and contract timelines to ensure on‑time deliverables;
• Monitor reports and systems to gauge the client's revenue cycle pulse on claim submission, payment posting, denial management, and AR follow‑up;
• Analyze revenue data; prepare detailed reports; communicate variances with recommended actions; track progress against goals;
• Drive operations teams both onshore and offshore in AR follow‑up, coding, cash applications, and patient access to manage achieving effective client SLA outcomes.
• Lead client onboarding, resource planning, and change management; share best practices and success stories internally;
• Ensure operational excellence, alignment, and client-ready readiness across all transitioned functions.

What We’re Looking For

• Bachelor’s degree required, or direct revenue cycle management experience in lieu of a degree.
• 3+ years in healthcare revenue cycle (third‑party follow‑up/client management or sales account management), including onshore/offshore team models required.
• Strength in revenue cycle client engagement, conflict resolution, and cross‑functional project leadership.
• Strong understanding of AR follow‑up, denial management, cash posting, and RCM workflows.
• Working knowledge of CPT, ICD‑9/10, HCPCS, payer rules (government and commercial).
• Strength in client engagement, conflict resolution, and cross‑functional project leadership.
• Proficiency in Outlook, Teams, Word, Excel, and PowerPoint; comfort with EMR/practice management systems and reporting tools.
• Excellent communication, analytical, and organizational skills with a focus on measurable impact.
• Based in the U.S. with the ability to travel the U.S. 25% overnight by aircraft or motor vehicle to various U.S. locations.

Why Strivant Health?

At Strivant, your work directly impacts the healthcare organizations we support and the patients they serve. As a Client Relationship Manager, you will help shape best‑in‑class revenue cycle practices while working with a collaborative, forward‑thinking team. We value innovation, accountability, and a culture of continuous improvement because we know that strong global operations is the backbone of revenue cycle success.

• You’ll work directly with executive leadership on high‑visibility initiatives.
• United States‑based remote role with meaningful cross‑continental collaboration.
• Benefits: We offer nationwide PPO plans for health, dental, and Vision. We also have company-sponsored life Insurance, plus voluntary STD, LTD, critical illness, ID theft, travel insurance, 401(k), and much more. Benefits start the first of the month following your hire date.

Ready to Build Something Big?

• If you’re excited to integrate client needs with global operations and leave your mark on a fast‑growing RCM organization, we’d love to meet you.

Strivant Health provides equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. At Strivant Health, we conform to the spirit and the letter of all applicable laws and regulations. Find out more about our culture and benefits at https://strivanthealth.com/careers/