Senior Manager - Patient Access & Authorization

Strivant Health; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) plan

Remote work option

Paid time off

Job summary

Strivant Health is seeking a Senior Manager to lead Patient Access and Authorization operations across U.S. and global teams in a remote role.

You will drive productivity, quality, and SLAs, mentor supervisors, and collaborate with revenue cycle leaders to optimize workflows. This role requires 4+ years in Patient Access/Authorizations leadership, strong offshore experience, and excellent communication and analytics.

Qualifications

• 4+ years of leadership in Patient Access, Authorizations, and Registration, preferably in a third‑party follow‑up RCM organization.
• Experience managing blended U.S. and global offshore healthcare operations teams is required.
• Strong revenue cycle client engagement, conflict resolution, and cross‑functional project leadership.
• Experience managing productivity, quality, and SLA performance.
• Familiarity with CPT, ICD-9/10, HCPCS, payer rules, and government payers.

Responsibilities

• Lead daily Patient Access & Authorization operations for assigned clients
• Manage and develop U.S. and Global team members
• Drive productivity, quality, customer service, and service-level performance
• Oversee staffing, scheduling, attendance, and workforce planning
• Monitor operational metrics and implement improvement initiatives
• Coach and develop supervisors and staff
• Support hiring, onboarding, training, and engagement efforts
• Manage escalated patient, client, payer, and operational issues
• Collaborate with revenue cycle leaders to improve workflows
• Lead process improvements and leverage technology for efficiency
• Ensure compliance with policies and payer requirements

Skills

Leadership

Staff development

Cross-functional collaboration

Communication

Analytical thinking

Tools

Outlook

Teams

Word

Excel

PowerPoint

EMR systems

Job description

Senior Manager Patient Access & Authorizations - Physician Services - Revenue Cycle Management - Remote

Strivant Health is a fast-growing Medical Billing/Revenue Cycle Management company. We partner with physician practices to improve revenue cycle operations by optimizing people, processes, and technology. We provide Medical Billing, Collections, Call Centers, Cash Applications, Patient Access, Authorizations, Credentialing, and Analytics designed to maximize our provider clients’ revenue. This allows our client providers to stay focused on the practice of medicine rather than the business of medicine. We have worked with over 10,000 providers representing 32+ specialties and over 30+ technology platforms in our 20+ years of business.

Strivant Health is seeking a Patient Access & Authorizations Senior Manager responsible for leading Patient Access and Authorization operations, including patient registration, insurance verification, financial clearance, pre-authorizations, patient collections, and related revenue cycle functions. This role provides leadership for both U.S. and Global team members, ensuring productivity, quality, service level agreements, and client expectations are consistently achieved across a distributed workforce. The Manager partners closely with operational leadership to drive process improvement, employee development, and operational excellence.

Location: Remote U.S. Based

What You’ll Handle

• Lead daily Patient Access & Authorization operations for assigned clients
• Manage and develop U.S. and Global team members.
• Drive productivity, quality, customer service, and service-level performance.
• Oversee staffing, scheduling, attendance, and workforce planning.
• Monitor key operational metrics and implement improvement initiatives.
• Coach, mentor, and develop supervisors, team leads, and staff.
• Conduct performance reviews, coaching sessions, and corrective action when necessary.
• Support hiring, onboarding, training, and employee engagement efforts.
• Manage escalated patient, client, payer, and operational issues.
• Collaborate with revenue cycle leaders to improve workflows and operational results.
• Lead process improvement initiatives and leverage technology to increase efficiency.
• Ensure compliance with company policies, payer requirements, and applicable regulations.
• Support client implementations, special projects, and continuous improvement efforts.

What We’re Looking For

• Minimum four (4) years of leadership experience in Patient Access, Authorizations, and Registration, preferably in a third‑party follow‑up RCM organization.
• Experience managing blended U.S. and global offshore healthcare operations teams is required.
• Strength in revenue cycle client engagement, conflict resolution, and cross‑functional project leadership.
• Experience managing productivity, quality, and service‑level agreement performance.
• Prior experience with pre‑authorizations and insurance certification processes preferred.
• Experience with medical billing, patient scheduling, or revenue cycle management systems.
• Strong coaching, mentoring, and employee development skills.
• Strong understanding of AR follow‑up, denial management, cash posting, and RCM workflows.
• Working knowledge of CPT, ICD‑9/10, HCPCS, payer rules (government and commercial).
• Strength in understanding of government payers, Medicare, multiple state Medicaid programs, and Medi‑Cal.
• Proficiency in Outlook, Teams, Word, Excel, and PowerPoint; comfort with EMR/practice management systems and reporting tools.
• Excellent communication, analytical, and organizational skills with a focus on measurable impact.
• Must currently reside in the U.S.

Why Strivant Health?

At Strivant, your work directly impacts the healthcare organizations we support and the patients they serve. As a Senior Manager, you will help shape best‑in‑class revenue cycle practices while working with a collaborative, forward‑thinking team. We value innovation, accountability, and a culture of continuous improvement because we know that strong global operations is the backbone of revenue cycle success.

• You’ll work directly with executive leadership on high‑visibility initiatives.

• United States‑based remote role with meaningful cross‑continental collaboration.

• Benefits: We offer nationwide PPO plans for health, dental, and Vision. We also have company‑sponsored life Insurance, plus voluntary STD, LTD, critical illness, ID theft, travel insurance, 401(k), and much more. Benefits start the first of the month following your hire date.

Ready to Build Something Big?

• If you’re excited to integrate client needs with global operations and leave your mark on a fast‑growing RCM organization, we’d love to meet you.