RCM Director - Remote

Thriveworks Administrative Services, LLC; Georgia; Hybride; USD 150 000 - 230 000; Plein temps

Avantages offerts par ce poste

Team culture

Benefits package

401K with employer match

Paid time off and holidays

Disability insurance options

Résumé du poste

Thriveworks Administrative Services, LLC is seeking a Revenue Cycle Management Director to lead patient AR, eligibility, insurance AR, denials, and the vendor relationship. This remote role requires strategic oversight of cash flow, KPIs, and process improvements across the RCM function.

You will collaborate with patient services, credentialing, contracting, and product teams to optimize the patient financial journey while ensuring compliance and measurable financial outcomes.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field.
• 7+ years of progressive RCM leadership experience, including insurance AR and denial management.
• Experience managing outsourced RCM vendors or BPO partners.
• Strong understanding of payer policies, regulatory requirements, and multi-state billing environments.
• Proven ability to lead teams, manage change, and drive measurable financial outcomes.
• Excellent analytical, communication, and problem-solving skills.

Responsabilités

• Lead Patient AR and credit balance workflows to improve collections and reduce aging.
• Oversee patient eligibility, billing calls, and related processes with cross-functional teams.
• Manage insurance AR and denial reduction initiatives and write-off governance.
• Develop and deliver RCM training, SOPs, and knowledge resources.
• Set strategic direction for cash flow improvement and KPI monitoring.

Connaissances

Leadership in RCM

Patient AR management

Insurance AR

Denial management

Payer policies knowledge

Regulatory compliance

Analytical skills

Communication skills

Change management

Data-driven decision making

Process improvement

Accountability

Formation

Bachelor’s degree in Healthcare Administration, Business, Finance, or related field

Description du poste

RCM Director - Remote

About Thriveworks Thriveworks is a leading mental health care company dedicated to making high-quality counseling and psychiatric services accessible and affordable for individuals, couples, and families nationwide. With a national network of licensed clinicians and a technology-driven approach, Thriveworks is transforming mental health care delivery to better meet the evolving needs of today’s clients.

About the Job The Revenue Cycle Management (RCM) Director is responsible for leading all patient and some insurance‑related revenue cycle operations, including Patient AR Management, Insurance Benefits Verification, patient communications, interaction with patient services, credentialing, product development, and contracting departments. Improve the patient financial journey, communications, patient collections, reduce denials associated with Eligibility and coverage, and improve overall cash collections. This role oversees both internal RCM staff and the outsourced RCM vendor, ensuring consistent execution, compliance, and measurable financial performance.

Key Responsibilities

Patient AR & Credit Balance Management

Lead patient accounts receivable and credit balance workflows to improve collections, reduce aging, and ensure timely resolution and refunds. Monitor performance, identify root causes of non-payment, and implement process improvements and reporting.

Patient Eligibility & Billing Call Center

Lead the transition of eligibility and billing call workflows to RCM. Develop processes, SOPs, training materials, call scripts, decision trees, and knowledge resources. Partner with cross-functional teams to ensure appropriate staffing, service coverage, and continuous improvement.

Insurance AR & Denial Reduction

Support AR workflows and initiatives to reduce eligibility, coverage, and authorization denials. Analyze denial and payer trends, implement corrective actions, and collaborate with internal teams and vendors to resolve recurring issues. Oversee write-off governance to ensure write-offs are appropriate and minimized.

Training & Change Management

Develop and deliver training, SOPs, and communication materials to support process changes and operational consistency.

Operational Strategy & Performance

Develop strategies to improve cash flow, reduce AR days, and strengthen revenue integrity. Build and monitor KPIs for AR, denials, write-offs, and payer performance. Identify automation and process improvement opportunities and lead cross-functional initiatives to improve efficiency and results.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field.
• 7+ years of progressive RCM leadership experience, including insurance AR and denial management.
• Experience managing outsourced RCM vendors or BPO partners.
• Strong understanding of payer policies, regulatory requirements, and multi‑state billing environments.
• Proven ability to lead teams, manage change, and drive measurable financial outcomes.
• Excellent analytical, communication, and problem‑solving skills.

Competencies

• Strategic thinking with strong operational execution
• Strong Patient Collections Knowledge
• Ability to manage a Patient Billing Call Center to improve communications and the patient journey
• Proven ability to improve the Insurance Benefits Verification process
• Data‑driven decision‑making
• Process improvement and workflow optimization
• High accountability and ownership mindset

Benefits

• An amazing team culture
• Healthcare, Dental, Vision, and life insurance benefits
• 401K with 3% employer match
• Paid time off and paid holidays
• Additional coverage options are available, such as Short Term Disability, Long Term Disability, and Group Accident Insurance

Professional development & advancement opportunities Successful Thriveworks employees believe in our mission; they embody our core values, which focus on Community, Purpose, Integrity, Access, Quality, and the ability to achieve our goals and work well together.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment visa sponsorship, either now or in the future.

We work to create a supportive, enjoyable environment that therapists, counselors, psychologists, clinical supervisors, and clinicians seeking supervision for licensure never want to leave. As a result, our clinical team members build long‑standing careers at Thriveworks and lasting relationships with clients.