Patient Access - Bilingual - US Physician Billing

Strivant Health; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

STD

LTD

Accident insurance

Critical illness

Hospital indemnity

ID theft protection

Travel insurance

401(k)

Job summary

Strivant Health is hiring a Patient Access & Eligibility Specialist - Bilingual (English/Spanish) for a remote U.S. based role.

You will verify insurance, obtain prior authorizations, and guide patients through financial options while maintaining accuracy in a high-volume environment. The role requires 3+ years in patient access and at least 1 year in prior authorization, plus fluency in English and Spanish.

Qualifications

• 3+ years in patient access, insurance verification and registration, including 1+ year with authorizations.
• Fluent English/Spanish communication, written and verbal.
• Strong interpersonal skills with patients, providers and payers.
• Familiarity with CPT, ICD-9/10, HCPCS coding and payer policies.
• Experience with medical billing and scheduling systems; MS Office proficiency.

Responsibilities

• Verify insurance coverage and secure prior authorizations to enable access to care.
• Explain financial responsibilities like copays, deductibles and co-insurance.
• Collect patient payments and offer payment plan options.
• Coordinate with scheduling to ensure timely physician-ordered procedures.
• Serve as liaison between patients, providers, and payers to prevent delays.
• Utilize problem-solving to reduce denials and improve financial clearance.
• Maintain meticulous records and troubleshoot billing issues.
• Stay up-to-date with government and commercial payer policies.

Skills

Insurance verification

Patient access

Registration

Prior authorization

Bilingual English/Spanish

Communication skills

Microsoft Office

Billing systems

Tools

Medical billing software

Scheduling systems

EHR systems

Job description

Patient Access & Eligibility Specialist - Bilingual - Physician Billing

Location: Remote U.S. based role

Hours: Monday - Friday, 8:00 am - 4:30 pm

Status: Full-time, benefit-eligible

Benefits: Nationwide plans for health, dental, vision, life Insurance, STD, LTD, accident insurance, critical illness, hospital indemnity, ID theft, travel insurance, and 401(k). Our benefit coverage begins the first of the month following your hire date.

Find out more about our culture and benefits at https://strivanthealth.com/careers/

Strivant Health is a fast-growing Medical Billing/Revenue Cycle Management company. We partner with physician practices to improve revenue cycle operations by optimizing people, processes, and technology. We provide Medical Billing, Collections, Call Centers, Cash Applications, Patient Access, Authorizations, Credentialing, and Analytics designed to maximize our provider clients’ revenue. This allows our client providers to stay focused on the practice of medicine rather than the business of medicine. We have worked with over 10,000 providers representing 32+ specialties and over 30+ technology platforms in our 20+ years of business.

Are you passionate about making healthcare more accessible? At Strivant Health, we help healthcare organizations and physician practices provide medical services- and we're looking for a Patient Access and Eligibility - Bilingual Specialist to join our team. In this role, you'll be the first point of contact for patients and their families, helping navigate insurance, authorizations, and financial options with empathy, accuracy, and efficiency. If you have a keen eye for detail, love solving problems, and enjoy working in a fast-paced, high-volume environment, this is the perfect opportunity for you!

What You’ll Do - Your Impact Matters

• Verify insurance coverage eligibility, secure prior authorizations, and manage registrations to ensure seamless access to care.
• Communicate directly with patients to explain financial responsibilities such as copays, deductibles, co-insurance, and maximum out-of-pocket numbers.
• Collect patient responsibilities and provide payment plan options.
• Assist in coordinating with the clinic scheduling team and the patient to ensure the physician-ordered procedures are scheduled in a timely manner
• Act as a key liaison between patients, providers, and insurance companies to prevent delays or denials of care.
• Use your problem-solving skills to help reduce insurance-related denials and improve patient financial clearance processes.
• Keep meticulous records, troubleshoot billing issues, and support other teams with project-related work.
• Maintain knowledge of government and commercial payer policies as healthcare industry regulations change.

What You Bring to the Table

• Requires 3+ years of experience in patient access, insurance verification, and registration, including at least 1 year of prior authorization experience.
• Requires the ability to communicate fluently bilingually in English and Spanish.
• Strong written and verbal skills are a must—you’ll be speaking with patients, providers, and payers daily.
• Familiarity with CPT, ICD-9/10, and HCPCS codes and insurance regulations.
• Experience working with medical billing and scheduling systems
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
• Detail-Oriented Mindset: You’re a pro at spotting inconsistencies and solving problems before they escape.
• This is a position based in the United States. Employees must currently reside in the U.S.

Why Join Us?

• Make a Real Impact – Your work directly influences patient access and healthcare providers' finances.
• A Culture of Excellence – We value accuracy, innovation, and teamwork.
• A Supportive Team – Work with like-minded professionals who understand the complexities of revenue cycle management.
• Opportunities to drive change and improve processes for greater efficiency.