Client Relations Manager

Ogan Hospitality; Raleigh (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Job summary

Ogan Hospitality is seeking a Client Relations Manager to enhance guest experiences from initial contact through event execution. The role supports a Senior Sales Manager, handling food and beverage sales, rental coordination and client interactions across all event stages.

The position offers opportunities to learn across sales and operations and grow into an autonomous Sales Manager after about a year. A strong emphasis on service, organization, and cross-team collaboration is essential.

Qualifications

• One year experience in Catering and/or event planning.
• Strong computer skills including Microsoft Office.

Responsibilities

• Provide timely response and exceptional service to clients.
• Maintain a positive, friendly, and professional manner with clients, team members, and vendors.
• Prepare proposals and event orders with attention to detail.
• Provide timely follow up and communication with clients throughout the event process.
• Manage the event process from consultation to execution.
• Assist with rental appointments and venue walkthroughs for planned events.
• Understand operations needs and ensure back-end requirements are met for successful event planning.
• Support the Operations team during preparation to streamline event details.

Skills

Event planning

Customer service

Sales support

Microsoft Office

Tools

Microsoft Office

Job description

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The Client Relations Manager focuses on the guest experience from start to finish. The CRM will be paired with and provide support to a Senior Sales Manager. This person will help sell, plan, and execute all aspects of events. All aspects include but are not limited to the sales of food and beverage, rental coordination, miscellaneous client needs and client interaction from initial contact to execution of event. The goal of this position is to learn the ins and outs of our sales and operations departments to then grow into an autonomous Sales Manager after at least one year.

Roles and Responsibilities:

• Ability to provide timely response and exceptional level of service to clients
• Maintain a positive, friendly, and professional manner in all interactions with clients, team members, industry vendors, etc.
• Prepare proposals and event orders for events and meetings with great attention to detail
• Provide timely follow up and communication with clients throughout event process
• Facilitate the event process from consultation all the way through event execution
• Ability to assist and facilitate rental appointments and venue walkthroughs for planned events
• Understand the intricacies of the operations department, ensuring all needs from a back-end perspective are met and fully executed for successful event planning and management.
• Manage events and provide support to the Operations team during the preparation process to streamline event details
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow through and cooperativeness while working independently.
• Sets up, assists with execution, and cleans up all private tastings.
• Works events on Saturdays as an Event Manager, Bartender, or Server.

Qualifications and Education Requirements:

• One year experience in Catering and/or event planning
• Strong computer skills including but not limited to Microsoft Office.
• Proven capability and desire to provide an exceptional level of service to clients and team members
• Highly motivated self-starter, able to process information quickly and distribute to multiple departments
• Able to work a flexible schedule based on business demands
• Ability to stand for long periods of time
• Ability to lift at least 40lbs
• Must have clean driving record and reliable transportation

Compensation and Benefits:

We offer a competitive hourly rate. We also offer an excellent medical, dental, vision and life insurance benefit package including 401k.

Additional Notes:

This job will require working some holidays including New Years’ Eve. The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.