Client Relations Manager

North American Risk Services; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a Client Relations Manager who is passionate about customer satisfaction and growth. This role involves networking with existing clients, managing accounts, and resolving service concerns while ensuring compliance with contractual requirements. The ideal candidate will have extensive experience in claims adjusting, marketing, and account management, along with exceptional interpersonal and problem-solving skills. If you thrive in a dynamic environment and are eager to make a positive impact, this opportunity is perfect for you!

Benefits

Comprehensive Benefits Package

Medical, Dental, Vision Insurance

Paid Time Off Program

401k

Qualifications

• 5+ years of claims adjusting experience required.
• 10+ years in claims/sales or related role needed.
• Experience in account management within TPA or claims-related organization.

Responsibilities

• Develop opportunities by networking with clients and handle account management.
• Conduct business presentations and oversee reporting processes.
• Coordinate marketing events and ensure client retention.

Skills

Claims Adjusting Experience

Marketing/Sales/Account Management

Interpersonal Skills

Problem-Solving Skills

Communication Skills

Presentation Skills

Sales or Marketing Aptitude

Education

High School Diploma or equivalent

2-year degree or higher preferred

Tools

Microsoft Office

Job description

Premier TPA with Growth Opportunities is Searching for a Client Relations Manager – a people-first, results-driven pro to help us grow and keep our customers happy!

Client Relations Manager

• Prior Claims Adjusting Experience Needed
• Prior Marketing/Sales/Account Management Experience Needed

Working From Home

• Comprehensive Benefits Package
• Medical, Dental, Vision Insurance
• Paid Time Off Program
• 401k
• And Much More!!!

Job Description:

• Develop additional opportunities by networking with existing clients.
• Occasional cold call prospecting.
• Heavy travel involved.
• Handle all aspects of account management including the resolution of service concerns, account renewals, and business expansion opportunities.
• Ensure complete understanding and insight of customer’s needs and intentions.
• Work with clients to identify areas of dissatisfaction and inconsistencies, developing and implementing plans to correct.
• Prepare and conduct business presentations.
• Transmit reports to and from clients. Oversee stewardship reporting process.
• Liaison between claims operations, accounting, business development general counsel, and the client to ensure compliance with contractual requirements.
• Identify issues that impact consistency and customer satisfaction and work with leadership to resolve.
• Develop and enforce departmental processes and procedures.
• Guide stewardship presentation process and assist with the identification of trends.
• Ensure overall client retention.
• Coordinate and attend various marketing events such as seminars, conferences, and trade shows. May require public speaking.
• Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Actively participate in local and national trade associations.
• Serve as an intermediary between accounts and the company for implementations and to resolve concerns as needed.

Education / Licensing / Experience:

• High School Diploma or equivalent required, 2-year degree or higher preferred.
• Must have 5+ years of claims adjusting experience.
• 10+ years overall experience in claims/sales or related role.
• Minimum of 4 years of marketing or account management experience in another TPA or claims-related organization.

Technical Skills:

• Advanced level of interpersonal skills to handle sensitive and confidential situations and information.
• Must be able to work independently and possess advanced level written and verbal communication skills.
• Must be able to explain and appropriately respond to auditors, clients, and potential clients during in-person presentations.
• Must be a proven leader able to synthesize information competently and present it to management, staff, and external customers in either oral or written form.
• Exceptional problem-solving skills.
• Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software and claims processing programs (Microsoft Office platform).

Abilities:

• Requires the ability to travel a minimum of 25% - 30% of the time.
• Requires long periods of sitting.
• Willingness to work flexible hours.
• Requires some lifting of boxes (marketing materials and displays) up to approximately 20 pounds.
• Requires ability to attend meetings via Webinar/Skype or other video access.
• Ability to persuade and influence others.
• Ability to develop and deliver presentations.
• Ability to create, compose and edit written materials.
• Must have Sales or Marketing aptitude.
• Repeated use of keyboard, mouse, and exposure to computer screens from either a desktop or laptop computer.