Client Relations Lead – Landscape Design & Build

Air Comfort, Inc; Dublin (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Landscapes by Terra in Central Ohio is seeking a Client Relationship Manager to nurture client partnerships, understanding needs, and coordinate with Sales and Design Build to deliver exceptional outdoor spaces. You will engage maintenance clients, maintain LMN database, and contribute to retention and expansion of services, while collaborating with internal teams.

The role requires agribusiness/horticulture or business background, 3+ years of client-relations experience, and a valid driver's

Qualifications

• Degree in Agribusiness, Horticulture or Business Management (Preferred) or related industry related experience.
• 3+ years of client relationship experience with high growth $1MM+ company.
• Proven track record of managing multiple clients and successfully achieving client retention goals.
• Valid driver’s license (less < 2 points)

Responsibilities

• Client Engagement: Build and maintain strong, long-lasting relationships with clients by understanding their needs and challenges.
• Communication: Serve as the main point of contact for clients, ensuring timely and effective communication regarding project status, feedback, and queries
• Relationship Development: Identify and capitalize on opportunities for account growth and diversification, fostering an environment of trust and partnership.
• Feedback and Improvement: Gather client feedback and communicate insights to internal stakeholders to drive service improvements and/or enhancements
• Service Excellence: Coordinate with internal teams to ensure that clients receive high-quality and consistent service delivery in accordance with company standards.
• Problem Solving: Address client inquiries and resolve issues swiftly and effectively, acting as an advocate for both the client and the company.
• Reporting and Analysis: Monitor client satisfaction metrics and prepare regular reports for senior management to inform business decisions and strategies.
• Contract Management: Oversee the contract management process, including negotiating renewals and ensuring compliance with service agreements & to include subcontractors
• Market Awareness: Stay informed about industry trends, competitor activities, and client-specific developments to identify potential business risks and opportunities.
• Training and Support: Provide onboarding and continuous education to clients on products or services to enhance user experience and satisfaction.
• CRM: Ensure accurate, relevant, and timely data capture maintaining LMN database with up to date client information including contracts and analyzing and reporting as required

Skills

Customer Service

Collaboration

Communication

Decision Making

Goals Execution

Organization

Time Management/Multi-Tasking

Plant ID, Use & Care

Microsoft 365

Education

Degree in Agribusiness, Horticulture or Business Management (Preferred)

Tools

LMN Software

Job description

Landscapes by Terra in Central Ohio is seeking a Client Relationship Manager to nurture client partnerships, understanding needs, and coordinate with Sales and Design Build to deliver exceptional outdoor spaces. You will engage maintenance clients, maintain LMN database, and contribute to retention and expansion of services, while collaborating with internal teams.

The role requires agribusiness/horticulture or business background, 3+ years of client-relations experience, and a valid driver's