Client Relations & Insurance Office Manager

Tammy Johnson - State Farm Agent; Macomb Township (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free food & snacks

Advancement opportunities

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Job summary

Tammy Johnson - State Farm Agent is seeking an Administrative - Assistant Customer Service and Office Manager to deliver exceptional client experiences and support agency growth in Michigan. You will handle customer inquiries, coordinate with the team, and anticipate the needs of community members you serve.

The role offers opportunities for growth, paid time off, and a salary with commission/bonus potential.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Willingness to obtain Property & Casualty and Life licenses if not already licensed.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing questions.
• Use a needs-based review process to educate customers about insurance options.
• Promote business development through effective communication and customer care.
• Maintain office operations: answer phones, greet walk-ins, open/close the office, and support the sales staff.
• Offer State Farm products such as Life, Auto, Home, and Business insurance.
• Explain Billing and Take Payments.
• Assist the Agent with marketing ideas.

Job description

Tammy Johnson - State Farm Agent is seeking an Administrative - Assistant Customer Service and Office Manager to deliver exceptional client experiences and support agency growth in Michigan. You will handle customer inquiries, coordinate with the team, and anticipate the needs of community members you serve.

The role offers opportunities for growth, paid time off, and a salary with commission/bonus potential.