Client Relations Coordinator

Furnitureland South, Inc; Jamestown (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance"

401(k) with company match

Generous PTO, holidays, and wellness"

Job summary

Furnitureland South, Inc is seeking a full-time customer service professional in Jamestown, NC. You will answer phone sales calls, handle inquiries by phone and email, and provide product information while managing digital leads and CRM data.

The role emphasizes customer satisfaction, lead qualification, and ongoing training to stay current with products and services. A strong focus on building relationships and referrals supports long-term career growth at Furnitureland South, Inc.

Qualifications

• High School Diploma and three years working in a customer service-oriented role.
• Bachelor’s Degree preferred.
• Three years in a phone-based customer service environment preferred.

Responsibilities

• Answer all incoming general phone sales calls.
• Handle customer inquiries both by phone and email.
• Provide customers with product and service information.
• Process and respond to all initial digital leads; assign to phone/web design consultant once lead qualified.
• Enter and analyze CRM data.
• Follow up with customers after their FLS Experience; generate referrals.
• Track, monitor & report conversions of all digital leads/digital phone calls.
• Update job knowledge by participating in educational opportunities & vendor trainings.

Skills

Phone-based customer service

CRM data entry and analysis

Lead qualification & digital leads

Cross-channel inquiries

Customer relationship building

Product & service knowledge

Education

High School Diploma

Bachelor’s Degree

Tools

CRM software

Email/Office tools

Job description

Answer all incoming calls from customers to take orders, answer inquiries, and questions. Consistently provide all customers with an excellent experience and facilitate appointment setting and transfer customer quote requests.

Essential Functions and Responsibilities

• Answer all incoming general phone sales calls.
• Handle customer inquiries both by phone and email.
• Provide customers with product and service information.
• Process and respond to all initial digital leads; assign to phone/web design consultant once lead qualified.
• Enter and analyze CRM data.
• Follow up with customers after their FLS Experience; generate referrals.
• Track, monitor & report conversions of all digital leads/digital phone calls.
• Update job knowledge by participating in educational opportunities & vendor trainings.

The job duties are not limited to the items as described above; duties can be added or changed at any given time. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Required Education and Experience

High School Diploma and three years working in a customer service-oriented role.

Preferred Education and Experience

• Bachelor’s Degree.
• Three years in a Customer Service environment that is phone-based.

Why Work at Furnitureland South?

We believe our people are our greatest asset. As a full-time associate, you’ll enjoy:

• Medical, dental, and vision insurance options
• 401(k) with competitive company match
• Generous PTO, paid holidays, and wellness days
• Robust wellness benefits and programs
• Opportunities to learn, grow, and build a long-term career at Furnitureland South — and more!