Client Relations Coordinator II — Healthcare Support

Horizon Health; Lewisville (TX); Vor Ort; USD 38.000 - 54.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical coverage

401(k) with match

Disability insurance

FSAs/HSA

Life Insurance

Tuition assistance

Career development

Zusammenfassung

Horizon Health is seeking a Client Relations Coordinator II - Behavioral Health & Mental Health Outcomes to join our MHO team in Lewisville, TX. This in-office role supports routine client questions and internal projects while coordinating new client set-up and communications.

The position focuses on maintaining data accuracy, responding to client inquiries, and collaborating with internal resources to deliver on projects.

Qualifikationen

• High School Graduate/GED required.
• 1–3 years of related work experience required.
• 3–5 years of related work experience preferred.
• Excellent interpersonal, telephone, written and customer relations skills.
• Experience in health related and administrative fields required.
• List primary equipment used: Computer, phone, copier/printer required.
• List required software and proficiency: Proficient experience with Microsoft Office Products.

Aufgaben

• Provides support to MHO clients by responding to routine customer questions/concerns regarding system functions via office phone, web meetings, and/or email; triages to appropriate level of customer support.
• Sends standardized communications to clients regarding participation rate, upcoming deadlines, system updates.
• Coordinates with internal resources to deliver on projects and support needs via both in-person and digital communication and teamwork.
• Coordinates new client set-up processes through collaboration with team members and resources.
• Maintains documentation regarding client FAQs, feedback, and recommendations for system enhancements from the office environment to ensure data accuracy and security.
• Provide administrative support for communication efforts regarding company news, policies and procedures, customer value, product and service offerings as part of collaboration with the client relations team.
• Ensures correct and timely posting of reports.
• Maintain client satisfaction and retention metrics tracking within MHO client relations systems.
• Performs other duties as assigned/required by this position in the office setting.

Kenntnisse

Interpersonal communication

Customer relations

Telephone etiquette

Written communication

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Horizon Health is seeking a Client Relations Coordinator II - Behavioral Health & Mental Health Outcomes to join our MHO team in Lewisville, TX. This in-office role supports routine client questions and internal projects while coordinating new client set-up and communications.

The position focuses on maintaining data accuracy, responding to client inquiries, and collaborating with internal resources to deliver on projects.